Case Manager's Assistant - Haven Heights

Location: Haven Heights (2122 152 Ave NE, Redmond WA 98052)

Schedule: Friday-Tuesday, 6:00am-2:30pm

Pay: $25.09/hour

Status: Regular Full-Time/Non-Exempt

As part of The Salvation Army's Seattle Social Services Department, the Health-Through-Housing (HtH), Redmond Case Manager's Assistant (CMA) undertakes various tasks, including residential concierge assistance, resident check-in intake data processing, and safety & security rounds. They work closely with HtH Redmond residents, offering basic needs services, crisis intervention, and ISP Wraparound support.

• Participate in training and supervision, demonstrating competence in adhering to HtH Redmond site operational guidelines.
• Safely handle workplace chemicals according to instructions.
• Operate safety and security systems, including intrusion alarm, fire alarm, and CCTV monitoring.
• Assist with resident intakes and conduct visual site inspections.
• Exercise sound judgment, cooperate with others, and maintain proper documentation.
• Maintain cleanliness and organization of facilities, including emergency response in the absence of management.
• Maintain records, reports, and logs accurately and confidentially.
• Collaborate with other Salvation Army staff and programs.
• Ensure timely reporting and compliance with confidentiality and mandatory reporting requirements.
• Adhere to Salvation Army procedural requirements.

• High school diploma or GED required.
• Minimum of 6 months experience in public contact/customer service.
• Experience in social service shelter/residential setting preferred.
• WA Driver's License preferred.

The information in this job description indicates the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description.

A generous benefits package is included with full-time positions: paid holidays, vacation time, sick time, and medical, vision, and dental insurance.

Health Insurance: Low bi-weekly premiums for employee-only coverage, Kaiser HMO for those residing in a Kaiser service area, Anthem EPO/PPO is available for those residing outside a Kaiser service area. Voluntary +1 and +family coverage at additional cost. Delta Dental DHMO and DPPO dental insurance are offered.

Life and Voluntary Options. An employer-paid life insurance policy covers employees. Voluntary supplemental life, short-term and long-term disability plans are available.

Retirement Plans: Employer-funded Money Purchase Pension Plan (Defined Contribution Plan) 50% vested at five years eligible service time. Plus, an employee-funded voluntary 403(b) option.

Parental Leave: The benefit is 40 hours of Paid Leave for qualifying events.

Sick Leave: 12 days of Sick Leave annually accruing from day one, eligible for use after three months' service time.

Paid Vacation:

• Two weeks annually, accruing from day one, for non-exempt positions.
• Four weeks annually, accruing from day one, for exempt positions.
• Accrued vacation is eligible for use after six months' service time.

Paid Holidays: 13 designated holidays + 1 floating holiday per year

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the Gospel of Jesus Christ and to meet human needs in His name without discrimination.