IT Business Partner Supervisor

Position Summary

The primary purpose of an IT Business Partner is to work with business units to 1) be the primary liaison between the business unit and IT, 2) understand the business unit's objectives and strategic initiatives and 3) ensure that IT services are provided that are in alignment with their goals. This position would help their assigned business areas understand how to best leverage existing or new technology to accomplish short- and long-term initiatives. In addition, this position will also be leading a team of IT Business Partners.

Essential Duties and Responsibilities:

• Lead a team of IT Business Partners while also operating as an IT Business Partner to a subset of Business Leaders.

• Be a strategic business partner and trusted advisor who supports business strategy development and helps drive business value results through technology innovation and automation.

• Understand the strategic objectives, functional capabilities, operating models, issues, and technology needs of assigned functional areas.

• Facilitate the management, planning, and governance of technology demand within assigned functional areas.

• Interact on a regular basis with business leadership to ensure needs are understood and IT updates are communicated on a consistent basis to groups as needed.

• Maintain and nurture relationships to manage demand, identify requirements, and support the delivery of solutions.

• Support the analysis, justification, and selection (or review the selection) of technologies and services. Support cross divisional business initiatives and explore IT synergies and efficiencies.

• Assist the business units in developing stated business outcomes and work with IT & other appropriate departments to achieve the desired results.

• Full engagement with the business unit so that they understand the way a service is presented and ensuring that commitments from all sides (business unit, vendor, and IT) have been fulfilled.

• Understand business processes and strategy from a local and global perspective.

• Navigating a large IT department with a high number of technologies and technical disciplines.

• Measure levels of customer satisfaction and respond to any drop in satisfaction with suitable action plans.

Desired Skills and Experience:

The successful candidate will be an excellent communicator with strong relationship building skills who can provide leadership in aligning data/technology and line of business strategic organizational goals. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Lead a team of professionals, with diverse skill sets and ideals, to foster understanding and collaboration.

• Be self-motivated with the ability to work autonomously in a fast-paced environment.

• Ability to build strong relationships; possess excellent interpersonal and communication skills, including written, verbal and presentation skills.

• Elicit and refine well-defined problem/opportunity statements and business value.

• Ability to effectively and quickly build relationships and interface with all levels of an organization, from individual contributors to C-suite executives.

• Improve existing processes and act as a champion for change.

• Facilitate innovation in business process and technical solution delivery.

• Ability to read and interpret documents such as procedure manuals, general business correspondence and/or journals or government regulations.

• Ability to read, analyze and interpret financial report and/or legal documents.

• Ability to effectively speak, respond to questions, and present information to the following: one-on-one /small groups, customers, employees, clients, managers, top management, board of directors, and the general public.

• Strong organizational, problem solving, and planning skills with the ability to set priorities.

• Poised professional with excellent communication skills with a focus on facilitating challenging discussions and navigating difficult conversations.

• General banking knowledge preferred.

Qualifications

Required and Desired Education and Experience:

• BA/BS in a business or a technical discipline (information systems, engineering, computer science, finance, accounting) from an accredited university/college OR

• A minimum of 6+ years of experience in IT Department, preferably in the financial services industry.

• A minimum of 7+ years of experience managing teams.

• MS Office programs (required), Smartsheet (preferred).

• Core banking platforms knowledge or experience preferred.

• General banking application knowledge or experience preferred.

Other

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Activities, duties and responsibilities may change at any time with or without notice.