Supervisor, Service Planning & Design

Requisition ID# 164011

Job Category: Maintenance / Construction / Operations

Job Level: Supervisor

Business Unit: Engineering, Planning & Strategy

Work Type: Hybrid

Job Location: Stockton

Department Overview

The company's Service Planning and Design organization (SP&D) supports the business vision by delivering customers safe, reliable, and affordable electric and gas services in compliance with all applicable regulatory and internal requirements. SP&D supports both gas and electric operations through its customer project management, design and estimating functions.

Position Summary

This position is headquartered in Stockton, CA. This position is hybrid, with a requirement in the office 1-3 days per week (subject to change due to business need).

TheServicePlanning& Design leadership job family is responsible for customer advocacy, project coordination and delivery for new business electric and gas customer projects, designs,cost estimates, contracts, accounts receivables, dependency management,clericalservices and other related services. Incumbents are responsible for the strategic engagement and ongoing new businessrelationshipmanagement with large builders and developers, cities and counties, and active strategic customers inPG&E'sservice territory. Responsibilitiesinclude planning for, and addressing, emerging legislation and trends in new business gas and electric service, partnering with internal stakeholders from other lines of business to successfully enable new business gas and electric load for critical support of economic vitality and housing growth requirements, and providingsupport during major emergencies.

PG&E is providing the salary range that the company in good faith believes it might pay for this position at the time of thejob posting. This compensation range is specific to the locality of the job. The actual salary paid to an individual will bebased on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience,market value, geographic location, and internal equity.Although we estimatethe successful candidate hiredinto this rolewill be placed towards the middle or entry point of the range, the decisionwill be made on a case-by-casebasis related tothese factors.

A reasonable salary range is:

Bay Area Minimum: $129,000

Bay Area Maximum: $207,000

&/OR

California Minimum: $123,000

California Maximum: $197,000

Responsibilities:

• Supervises staff providing customer consultation for new business opportunities, customer advocacy, project management and designs for new business gas and electric customers, overseeing the new service process roadmap and driving revenue generation for the company.
• Maintains overall customer experience of new business customer projects, coordinating across all lines of business for service delivery.
• Supervises staff to drive performance and accomplish results through effective recruitment and selection, training and development, performance management and coaching, and rewards and recognition.
• Maintains organizational and employee performance in alignment with new business customer delivery goals and metrics including safety, productivity, quality, customer satisfaction and areas of improvement.
• Establishesand maintains effective relationships with union shop stewards and understands and adheres to union contracts.
• Ensures adherence in the areas of tariff compliance, rules, regulations, accounts receivable guidelines and contracts. Ensures work is performed and meets all Company and California Public Utilities Commission (CPUC) standards, criteria and compliance requirements.
• Creates a safety-first work environment and culture.

Qualifications

Minimum Qualifications:

• Bachelors Degree in Business Administration or job-related discipline or equivalent experience
• Valid Drivers' License
• 3 years of job-related experience
• 2 years of utility/construction/urban planning experience including experience with service planning, estimating, project management, technical customer service and/or other relevant experience.
• Travels approximately 10% of the time with occasional overnight stays.

Desired Qualifications:

• Construction management certification
• Project management professional - PMP
• 1-2years of prior supervisory or project lead experience
• Knowledge of utility industry safety practices and requirements.
• Strong knowledge of new business tariffs and gas &electric Rule 2, 15, and 16.
• Knowledge of the California Public Utility Commission General Orders (GO) 95, 128 and 165 requirements and bargaining unit contracts.
• Knowledge of gas and electric distribution construction practices.
• Knowledge of estimating preparation and approval process.
• Working knowledge of the Work Management Process, SAP and Construction Scheduling process.
• Working knowledge of bargaining unit contracts
• Good communication, interpersonal, and collaboration skills to effectively build relationships and manage subordinates.
• Strong customer service orientation.
• Proficient in Microsoft Office and SAP