At Zelis, we Get Stuff Done. So, let's get to it! Zelis is modernizing the healthcare financial experience for all by providing a connected platform that bridges the gaps and aligns interests across payers, providers, and healthcare consumers. This platform serves more than 750 payers, including the top 5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, and millions of healthcare providers and consumers. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts-driving real, measurable results for clients. You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are. At Zelis, we Get Stuff Done. So, let's get to it! A Little About Us
Zelis is modernizing the healthcare financial experience for all by providing a connected platform that bridges the gaps and aligns interests across payers, providers, and healthcare consumers. This platform serves more than 750 payers, including the top 5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, and millions of healthcare providers and consumers. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts-driving real, measurable results for clients. A Little About You
You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are. Position Overview
Zelis is seeking a dynamic and experienced Manager, UAT to oversee and drive the strategic direction of our UAT Support Team, comprising Senior UAT Support Analysts and UAT Support Engineers. The Manager UAT will play a critical role in ensuring the effective execution of end-to-end User Acceptance Testing processes, guaranteeing that both UAT environments and teams perform at optimal levels. This position requires a leader with strong strategic planning, cross-functional collaboration, and mentorship abilities to elevate the quality and efficiency of UAT practices and align them with organizational goals. What You'll Do Team Leadership:
Define and implement the overall strategy for UAT processes, aligning them with the company's goals and objectives. Lead and mentor the UAT Support Team, fostering innovation, collaboration, and excellence in performance. Set team objectives, monitor progress, and ensure alignment with organizational priorities.
UAT Operations Management:
Oversee the planning, execution, and validation of UAT activities, ensuring timely delivery of high-quality testing results. Manage UAT environments, ensuring optimal performance and availability while minimizing downtime. Establish and maintain standardized UAT methodologies, tools, and workflows across the team.
Stakeholder Engagement:
Act as the primary liaison between the UAT Support Team and internal/external stakeholders, ensuring transparent communication and alignment. Provide stakeholders with timely updates on UAT progress, risks, and outcomes. Collaborate with development, QA, and product teams to address testing issues and implement solutions.
Continuous Improvement:
Identify opportunities for innovation and efficiency within UAT processes, driving initiatives for continuous improvement. Evaluate and implement emerging tools, technologies, and practices to enhance UAT capabilities. Establish key performance indicators (KPIs) and metrics to measure team and process performance.
Risk and Compliance Management:
Team Development:
Provide ongoing mentorship, coaching, and professional development opportunities to team members. Create and implement robust training programs to keep the team updated on industry trends and best practices. Recognize and reward outstanding team contributions.
Reporting and Documentation:
Maintain UAT service level commitments and provide reports displaying overall performance. Oversee the creation and maintenance of comprehensive UAT documentation, including test cases, issue logs, and resolution steps. Deliver detailed reports and insights to senior leadership, providing actionable recommendations for improvement.
What You'll Bring to Zelis
6+ years experience (UAT, Quality Assurance, Production Support, etc) with 4-5 years experience in UAT. Must have experience leading or managing cross-functional teams and driving process improvements. Expertise in UAT methodologies, tools, and best practices. Proficiency in UAT and issue tracking tools such as Jira, SQL, and test automation frameworks. Lead and motivate diverse teams, fostering collaboration and accountability. Excellent decision-making and conflict-resolution abilities in fast-paced environments. Exceptional verbal and written communication skills, capable of engaging with stakeholders across all levels. Strong analytical skills to identify root causes of issues and drive effective solutions. Ability to handle complex projects and manage multiple priorities simultaneously. Bachelor's degree; Master's degree is a plus.
Location and Workplace Flexibility
We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture, and all our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies.
We are always thinking about life beyond the laptop and how we can drive positive change for our clients, our associates, and our communities. Our IMPACT Value Behaviors are how we elevate that thinking and turn it into action: We look at the big picture when it comes to our associates and our culture. We work to effectively build a thriving, exciting experience for our associates. We leverage these values to continuously evolve an award-winning culture that has a longevity greater than the novelty of a ping pong table in the break room. Our idea of a great workplace is where we can show up as our authentic selves-which is the best way to bring together extraordinary talented people who feel empowered to make a positive IMPACT.
This is a collaborative organization where everyone is on your team. Each person-from the newest intern to the CEO-is in their position because they are an expert, and they view you with the same lens. No matter who you are, where you sit in the organization, or the span of your tenure, everyone at Zelis is treated with respect. We respect your time (so much so that we aren't asking you to write a cover letter). We make sure you have time to focus by offering Meeting-Free Wednesdays as well as time for you with Zelis Cares Fridays early dismissal. We respect and prioritize work-life balance. With flexible PTO, a hybrid/remote work environment, and a culture that encourages disconnecting after hours, we ensure you have the time and space to manage life's surprises and fully engage outside of work. Working "9 to 5" isn't just a hit song; we respect business hours and promote wellness offerings to keep you at your best, both on and off the clock. We respect diverse opinions. There are always seats at the table, and we're eager to add more chairs. We continue to build our Diversity, Equity, and Inclusion initiatives including training, guest speakers, associate-led Business Resource Groups, in-office DEI events, and more. We respect that everyone has different needs. Zelis has built and continues to add to our benefits offerings by including medical, dental, 401k, fertility and family building, education assistance, pet insurance, menopause and midlife care, and more. We respect YOU. As an Equal Opportunity Employer, we believe that everyone's voice has a place in the chorus. We encourage members of traditionally underrepresented communities to apply. Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
We welcome applicants from all backgrounds and encourage you to apply even if you don't meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all. Accessibility Support
We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.
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Zelis Healthcare, LLC
401(k), remote work
Mar 27, 2025