Customer Service Rep 2

Strattec Security Corporation

United States, Texas, El Paso

Mar 06, 2025

Job ID

2025-7893

City

12170 Rojas Dr.

Posted Date

4 hours ago(3/6/2025 2:32 PM)

Shift

First

Responsibilities

STRATTEC Security Corporation is one of the world's largest suppliers providing access and security systems to the automotive market. This drives us to be an innovative company with the latest technology. STRATTEC creates exciting opportunities to people who like to work in an environment that challenges them to be creative, deal with multiple customers and projects, and research the latest technology. You will help STRATTEC to be a pioneer by working closely with the largest automotive customers in the world along with the largest electronic partners.

Let us know who you are! We want to know what motivates you and why you are the ideal candidate for our growing team. The ideal candidate will possess a team oriented attitude; have a multidiscipline background, and a passion for innovation. We are looking for leadership skills to develop a new group internally.

If you are one who like to build a team, has strong skillsets and likes to see your own ideas come to life, apply quickly!

Solicits and maintains favorable contact with current and potential customers.

Analyzes reasonableness of customer demand to determine over/under demand errors or demand in excess of quoted capacity, and takes
appropriate corrective action.

Manages customer product orders from order entry to consumption at the customer's plant.

Develops and coordinates a shipping plan and shipping plan changes.

Reviews STRATTEC product inventories in customers' plants five times a day to detect daily demand changes (Ford)

Understands each customer's scheduling, releasing and receiving systems as well as their delivery expectations.

Maintains all current records and necessary historical data accurately for all products.

Initiates and executes inventory obsolescence claims to the customer

Analyzes, finds causes and corrects shipping discrepancies between STRATTEC and customer records.

Manages effectively dates for product changes with Production Control Inventory Analyst.

Approves and disputes freight debit notes with supporting documentation, to the customer and fills out premium freight forms, as needed.

Reviews, analyzes, challenges and reports on customer monthly rating of STRATTEC in terms of delivery performance.

Participates in customer provided training sessions, product launch meetings, etc.

Visits on site with customer plant schedulers for the purpose of relationship building, problem resolution and value creation.

Participates in problem solving sessions and regularly attends scheduled team meetings and product design reviews.

Advises product business team of customer service delivery issues, particularly problems whose solution is team related.

Advises product business team of new or revised expectations by the customer.
whichever is more appropriate for the issue at hand.

Brings significant problems associated with fulfilling STRATTEC's commitment to the Customer Service Supervisor or to the Product Team,

To analyze and interpret the customer's product demand (quantity and timing) through the use of the STRATTEC business systems and customer
supplied systems, maintain appropriate inventory levels of those products at STRATTEC, in transit to the customer, and at the customer's plant. Be
the primary contact to the customer's plant schedulers. Assures the customer that STRATTEC is aware of their product demand, appreciate their
business and strives to satisfy that demand.

Qualifications

EDUCATION & EXPERIENCE

Bachelors degree or two to four years related experience and/or training in customer service; experience with invoicing preferred.

SKILL REQUIREMENTS:

Must be authorized to work in the US, and be able work the hours necessary to complete the job and be available for some travel.

Must be bi-lingual (English/Spanish)

Experienced in EDI communications

Manufacturing and production planning and inventory control skills (including ECO and Obsolescence management skills)

Marketing, sales forecast, and basic business skills

Solid math skills related to a manufacturing environment

Excellent organizational and interpersonal skills, problem solving and analytical skills.

STRATTEC SECURITY CORPORATION is an equal opportunity employer and practices affirmative action to recruit, hire, train, upgrade, transfer and promote persons in all job titles without regard to race, color, creed, religion, sex, age, national origin, disability or protected veteran status.