HRConnect Contact Center Representative Associate

Allina Health
life insurance, paid time off, tuition reimbursement
United States, Minnesota, Minneapolis
Mar 07, 2025
Number of Job Openings Available: 1 Date Posted: March 06, 2025 Department: 16001055 HRSS Employee Experience Call Shift: Day (United States of America) Shift Length: 8 hour shift Hours Per Week: 40 Union Contract: Non-Union-NCT Weekend Rotation: None Job Summary: Allina Health is a not-for-profit health system that cares for individuals, families and communities throughout Minnesota and western Wisconsin. If you value putting patients first, consider a career at Allina Health. Our mission is to provide exceptional care as we prevent illness, restore health and provide comfort to all who entrust us with their care. This includes you and your loved ones. We are committed to providing whole person care, investing in your well-being, and enriching your career. Key Position Details: 1.0 FTE (80 hours per 2-week pay period) 8-hour day shifts No weekends, no major holidays Job Description: Ensures the operational delivery of Human Resources inquiries and transaction resolution. Provides support for call center and chat inquiries, multi-Tiered support (including knowledge content and self-service transactions), and data administration for general maintenance. Delivers Human Resources operational services to customers related to employee and manager self-service transactions, role based Human Resources content and knowledge base, search capabilities, access to Human Resources data and reports and access to Human Resources applications as well as some vendor files. Principle Responsibilities Daily Operations Understands and be able to communicate Human Resources policies, processes, and procedures. Responds to and resolve inquiries escalated to and from client interaction and transactions team utilizing subject matter expertise and specific content. Executes Human Resources processes, using HCM technology, chat intake, case management, and telephony as applicable. Coordinates and integrates with other functions (Information Technology, Legal, Finance, Payroll, Chain of Excellences, etc.) and external parties (e.g., vendors). Enters data and complete multi-leveled transactions in appropriate systems. Serves as liaison to Centers of Excellence and business unit Human Resources when inquiries require escalation. Implements process and content changes in partnership with centers of excellence. Recognizes continuous improvement opportunities and provide insight to HRConnect Leader. Other duties as assigned. Required Qualifications Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description 0 to 2 years of Human Resources experience with an emphasis on HR Systems, Benefits, Paid time off, and Payroll Preferred Qualifications High school diploma or GED Bachelor's degree in Human Resources/related field or equivalent experience 0 to 2 years of customer service experience required; call center experience Physical Demands Sedentary: Lifting weight Up to 10 lbs. occasionally, negligible weight frequently Pay Range Pay Range: $21.55 to $29.35 per hour The pay described reflects the base hiring pay range. Your starting rate would depend on a variety of factors including, but not limited to, your experience, education, and the union agreement (if applicable). Shift, weekend and/or other differentials may be available to increase your pay rate for certain shifts or work. Benefit Summary Allina Health believes the best way to provide safe and compassionate care for our patients is by nurturing the passion of those who care for them. That's why we devote extraordinary resources to help you grow and thrive - not only as a professional but also as a whole person. When you join our team, you have access to a wealth of valuable employee benefits that support the total well-being - mind, body, spirit and community - of you and your family members. Allina Health is all in on your well-being. Because well-being means something different to everyone, our award-winning program provides you with the resources you need to help you navigate your personal journey. This includes up to $100 in well-being dollars, dedicated well-being navigators, and many programs, activities, articles, videos, personal coaching and tools to support you on your journey. In addition, Allina Health offers employee resources groups (ERGs) -- voluntary, employee-led groups that serve as a resource for members and organizations by fostering a diverse, inclusive workplace aligned with the organization's mission, values, goals, business practices, and objectives. Allina Health also engages employees in various community involvement and volunteering events. Benefits include: Medical/Dental PTO/Time Away Retirement Savings Plans Life Insurance Short-term/Long-term Disability Paid Caregiver Leave Voluntary Benefits (vision, legal, critical illness) Tuition Reimbursement or Continuing Medical Education as applicable Student Loan Support Benefits to navigate the Federal Public Service Loan Forgiveness Program Allina Health is a 501(c)(3) eligible employer *Benefit eligibility/offerings are determined by FTE and if you are represented by a union.