Director Technology Services Operations & Major Incident Management

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

KEY RESPONSIBILITIES

• Operational Excellence:
  • Lead the Network Operations Center, ensuring consistent performance and availability of critical systems across the technology's organizations infrastructure, including networks, firewalls, and servers, voice, cloud.
  • Lead the Production Control organization, focused on the quality execution of millions of batch and open systems jobs on a monthly basis
  • Data Center, Raised Floor. Manage highly disciplined execution of installation, operation and decommissioning of critical enterprise infrastructure across multiple datacenters.
  • IT Hardware and Software Asset Management along with end-user-compute and telcom provisioning
• Crisis Management:
  • Lead the Enterprise Command Center, developing and implementing crisis response strategies, ensuring rapid resolution of incidents to minimize business disruption.
  • Serve as the executive point of contact during technology crises, coordinating cross-functional responses and communications.
  • Continuously improve incident management processes through post-incident reviews and adoption of best practices.
  • Drive Availability Analytics and metrics across ATS
• Strategic Leadership:
  • Align operational teams with the organization's long-term strategic goals and objectives.
  • Drive innovation and modernization efforts across legacy and heritage systems, ensuring compatibility with evolving technologies.
  • Establish and enforce metrics-driven performance standards to guide decision-making and resource prioritization.
• Collaboration and Stakeholder Management:
  • Partner with technology and business leaders to understand operational needs and deliver tailored solutions.
  • Communicate strategies, progress, and challenges effectively to senior leadership and stakeholders.
  • Build strong relationships across departments to foster a culture of collaboration and shared accountability.

SUPERVISORY RESPONSIBILITIES

• This job has supervisory duties, leading multiple product and platform management roles.

ESSENTIAL SKILLS:

• Minimum 5 years of experience with increasing levels of responsibility in business-oriented technology leadership experience or related business leadership experience.
• Minimum 5 years of experience in incident response services or threat services including strong knowledge of enterprise command center operations and crisis management frameworks.
• Minimum 2 years of experience leading teams within a DevOps or Cloud environment.
• Minimum 5 years of experience leading global teams in high pressure environments and strategic IT operations, including network infrastructure, data centers, and production control.

DESIREABLE SKILLS:

• Demonstrated ability to build strategic partnerships and lead indirect resources through influence.
• Expertise in designing and implementing metrics and KPIs for operational performance.
• Ability to navigate and modernize legacy systems while maintaining operational stability.
• Experience presenting and representing services to executive leadership and board level reporting.

Skills

Compensation

The candidate(s) offered this position will be required to submit to a background investigation.

Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.

You'll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we've proven that Allstate empowers everyone to lead, drive change and give back where they work and live.

Good Hands. Greater Together.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

For jobs in San Francisco, please click "here" for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click "here" for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.

To view the "EEO is the Law" poster click "here". This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs

To view the FMLA poster, click "here". This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.

It is the Company's policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee's ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.