Information Technology Executive 1

Are you interested in an advanced information technology (IT) position performing highly responsible administrative and professional work in managing, leading, and optimizing operations? The Public Safety IT Delivery Center (PSITDC) is seeking a highly motivated individual to fill our vacant IT Executive 1 position as a Solutions Support Manager. If you excel at overseeing effective application support, collaboration with service desk operations, cloud technologies, and continuous systems improvement, we want you on our team!

This role reports to the Solutions Manager and is responsible for leading, managing, and optimizing the operations and support of Pennsylvania Justice Network (JNET) and Pennsylvania Commission on Crime and Delinquency (PCCD) solutions. You primary responsibilities will be to lead, mentor, and manage a solutions support team responsible for public safety IT systems, as well as oversee troubleshooting, maintenance, and performance optimization of cloud-based and on-premise solutions. This includes coordinating with Commonwealth and Public Safety Enterprise teams when and where appropriate.

You will also support your team and public safety efforts through process improvement and compliance; stakeholder and vender coordination; overseeing service desk and customer support for mission critical services; system performance, budgeting, and procurement; and participation in disaster relief and business continuity plans. Your work will be essential for ensuring 24/7 operational support and compliance with Commonwealth Policy, FBI CJIS Security Policy, NIST frameworks, and public safety regulations. Lead the way in ensuring IT service excellence with us!

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 60-minute lunch.
• Telework: You may have the opportunity to work from home (telework) part-time, up to two days per week. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Ten years of professional information technology experience; or
• Six years of professional information technology experience and a bachelor's degree; or
• An equivalent combination of experience and training.

Special Requirements:

Additional Requirements:

Preferred Qualifications (not required):

• Five or more years of experience in IT operations, systems management, or application support.
• Two or more years of experience in cloud technologies (AWS, Azure, Google Cloud) and SaaS applications.
• Experience in regulated environments (CJIS, NIST, HIPAA, PCI, or similar) with the ability to adapt compliance knowledge to public safety standards.
• Experience with ITIL frameworks and ServiceNow, or other ITSM tools.
• Experience with Agile Methodologies.
• Strong cloud security, networking, and system integration expertise.
• Experience with at least one or more programming or scripting language (e.g., Python, Java, PowerShell) to assist in automation, troubleshooting, and integration tasks.
• Certifications including:
  • Cloud Practitioner
  • Administrator
  • Solutions Architect
  • ITIL Foundations

Legal Requirements:

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

Telecommunications Relay Service (TRS):

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.