Electronic Services - International Wires Specialist II

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The International Wires Specialist II, as a member of the Operation's Team that supports the processing for all bank's international transactions, is responsible for performing a wide variety of bank operational duties in a high-volume deadline driven environment. The International Wires Specialist II interacts with various bank personnel while serving as a resource agent for all international wire questions and assisting in the verification of processes and applications. The International Wires Specialist II also handles inquiries from employees and customers; performs special projects, and provides back up to other International Wire Specialists.

Essential Duties and Responsibilities

• Acts as a first-line resource for problem solving regarding all international wire issues.
• Receives and handles inquiries from employees throughout the enterprise.
• Performs assigned special projects.
• Responsible for providing back up to other International Wire Specialists as requested by the supervisor.
• Operates equipment to receive and transfer funds.
• Receives, verifies, processes and distributes outgoing/incoming international wire transfers according to established procedures.
• Balances deposit general ledger applications.
• Maintains detailed records on all work responsibilities as required.
• Ensures all departmental documents and activities are performed in compliance with applicable laws, regulations, policies, and procedures as applicable to this position, including completion of required compliance training.
• Performs other duties and responsibilities as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Skills

• Ability to perform tasks quickly and accurately.
• Ability to operate in a team environment to accomplish shared goals.
• Ability to solve complex problems and interpret a variety of instruction provided in written and/or oral form.
• Ability to read and interpret documents such as procedures manuals, general business correspondence and/or journals or government regulations.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations, to customers, clients, and other employees in the organization.
• Ability to maintain effective interpersonal relationships with management and team members.
• Ability to prioritize multiple demands in a high pressure environment while maintaining professional demeanor.

Education and/or Experience

• High school diploma or its equivalent is required.
• Banking operations and/or customer service experience preferred, but not required.

Computer Skills

• MS Office programs

Other Qualifications (including physical requirements)

Equal Employment Opportunity Information: Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person's race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications.