Production Center Assistant - Facilities Management & Campus Services

Carnegie Mellon University's department of Facilities Management and Campus Services is searching for a Production Center Assistant to join their Tartan Ink team. This is an exciting opportunity for someone who thrives in an interesting and challenging work environment. You will contribute to Tartan Ink, the university's copy and print center, by providing support by assisting in the services provided by a satellite copy center and our production center, including distributing work to others, assisting customers, performing copying and binding services and handling and maintaining related paperwork.

Core responsibilities include:

• Ability to properly operate a wide variety of copying and bindery equipment; able to interact and communicate well with the campus customers

• Receives, reviews and personally processes requests for copier job requests/orders. Plans daily work assignments based on current workload, customer requirements, machine capabilities, etc. Delivery and pick up of work on campus as needed. Contacts and engages outside service providers as needed.

• Reviews requests with customers; makes suggestions regarding paper, binding, options, etc.; checks finished work to make certain that customer requirements are being met.

• Troubleshoots problems and questions, such as delivery dates or times, billing charges, partial orders, etc.; answers most questions or corrects most problems directly. Refers only the most difficult issues to supervisor.

• Works with the Convenience Copier Technician to perform monthly meter reads on copiers across campus and enters the data into the Maximo Program.

• Answers service calls on copiers across campus, including clearing jams, adding toner and staples, etc.

• Other duties as assigned

Adaptability, excellence, and passion are vital qualities within Carnegie Mellon University. We are in search of a team member who can effectively interact with a varied population of internal and external partners at a high level of integrity. We are looking for someone who shares our values and who will support the mission of the university through their work.

You should demonstrate:

• Ability to prioritize work and handle multiple tasks simultaneously

• Ability to maintain accurate and detailed records

• Walking and standing, bending and lifting are occasionally required, including travel to and work at various locations on campus.

• Occasional weekend or evening hours may be required

Qualifications:

• High school diploma, GED, or equivalent required

• Customer service experience preferred

• A combination of education and relevant experience from which comparable knowledge is demonstrated may be considered.

Additional Information:

• Sponsorship: Applicants for this position must be currently legally authorized to work for CMU in the United States. CMU will not sponsor or take over the sponsorship of an employment visa for this opportunity.

• This is a full-time (37.5 hours), non-exempt position based in Pittsburgh, PA

Joining the CMU team opens the door to an array of exceptional benefits.

Benefits eligible employees enjoy a wide array of benefits including comprehensive medical, prescription, dental, and vision insurance as well as a generous retirement savings program with employer contributions. Unlock your potential with tuition benefits, take well-deserved breaks with ample paid time off and observed holidays, and rest easy with life and accidental death and disability insurance.

Additional perks include a free Pittsburgh Regional Transit bus pass, access to our Family Concierge Team to help navigate childcare needs, fitness center access, and much more!

For a comprehensive overview of the benefits available, explore our Benefits page.

At Carnegie Mellon, we value the whole package when extending offers of employment. Beyond credentials, we evaluate the role and responsibilities, your valuable work experience, and the knowledge gained through education and training. We appreciate your unique skills and the perspective you bring. Your journey with us is about more than just a job; it's about finding the perfect fit for your professional growth and personal aspirations.

Are you interested in an exciting opportunity with an exceptional organization?! Apply today!

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