Part-Time Account Service Representative (Call Center) - Outbound (162ASRO1)
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![]() United States, Maryland, Baltimore | |
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***THIS IS A PART TIME POSITION, ONLY APPLY IF INTERESTED IN WORKING PART TIME*** THIS POSITION IS NOT REMOTE Location: One South St, Baltimore, MD 21202 Schedule A: Mon: 10am-3pm |Tues: 10am-3pm |Weds: 10am-3pm | Thur: 1pm-5pm | Fri: 10am-3pm | Sat: 10am-1pm (Alternating Saturdays) Schedule B: Mon: 9am-2pm |Tues: 1pm-5pm | Weds: 9am-2pm | Thur: 1pm-5pm | Fri: 9am-2pm | Sat: 10am-1pm (Alternating Saturdays) RESPONSIBILITIES: Under general supervision projecting a professional company image through telephone interactions with members. Performs outbound calling efforts and provides quality service to existing members by phone. The quality service provided will be accurate, efficient, and professional to consistently "delight" the member. Ability to survey and educate members. In addition to cross-selling available products based on the needs of the member, be able to investigate and resolve concerns pertaining to account status, products and services. Must demonstrate excellent phone and communication skills. QUALIFICATIONS:
COMPENSATION Salary Range per hour, depending on experience and qualifications
BENEFITS AT MECU CREDIT UNION At MECU, we prioritize the well-being and growth of our employees by offering a comprehensive benefits package that includes but not limited to:
Join MECU and enjoy benefits that truly support you and your family. PHYSICAL DEMANDS While performing the duties of this position, the successful candidate is regularly required to sit; use hands and fingers to handle objects, tools, keyboards or controls; talk and hear. The employee is occasionally required to stand, walk, reach with hands and arms and stoop or kneel. Must regularly lift and/or move files and equipment up to 15 pounds and occasionally lift/move up to 25 pound objects. Specific vision characteristics required by this position include close vision, adjust focus, and view a computer screen for extended periods of time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. MECU of Baltimore, Inc. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. MECU conducts credit, bond and background checks and is an Equal Opportunity Employer. |