Motor Pool Coordinator

North Carolina State University

$ 34,602 - $ 58,870

life insurance, flexible benefit account, paid time off, paid holidays

United States, North Carolina, Raleigh

Mar 10, 2025

Job Posting Information

Posting Number	PG194472SP
Internal Recruitment	No
Working Title	Motor Pool Coordinator
Anticipated Hiring Range	$45,000 - $48,289
Work Schedule	8:00 a.m. to 5:00 p.m., Monday to Friday
Job Location	Raleigh, NC
Department	Business Systems
About the Department	The North Carolina State University Facilities Division ensures that the campus's physical environment supports the university's mission 24 hours a day, 365 days a year. Our diverse team of approximately 900 dedicated professionals plans for current and future needs, builds high-impact facilities, and maintains the campus. Join one of the largest and best employers in the state and help shape the future of our campus community! As a Pack member, you can enjoy exclusive perks designed to enhance your personal and professional well-being. What we offer: Medical, Dental, and Vision Flexible Spending Account Retirement Programs Disability Plans Life Insurance Accident Plan Paid Time Off and Other Leave Programs 12 Paid Holidays Each Year Tuition and Academic Assistance And so much more!
Essential Job Duties	NC State University's Fleet Services department is seeking a detail-oriented and customer-focused Motor Pool Coordinator to manage and oversee vehicle reservations and dispatching. This role plays a key part in ensuring efficient fleet operations, handling over 4,000 reservations annually. Responsibilities include scheduling maintenance, coordinating bus routes with driver schedules, and ensuring accurate billing and account management. The ideal candidate thrives in a fast-paced environment, has strong organizational skills, and enjoys problem-solving to keep operations running smoothly. Join our team and be a vital part of keeping NC State's fleet operations running efficiently! Apply today and help drive our success! Key responsibilities and duties include but not limited to: Create, dispatch, return, and close Motor Pool reservations, ensuring vehicles are properly monitored and returned on time Schedule vehicle maintenance and repairs, while efficiently coordinating driver schedules with bus routes Operate and maintain records in Fleet Management Information Systems (FMIS) such as FASTER WEB, FASTER Motor Pool, GeoTab, and Wolfpack Reporting System Provide support to customers regarding billing inquiries, breakdowns, vehicle switch-outs, and complaint resolution Verify driver's licenses, validate departmental project IDs, and maintain accurate rental histories for all assets Monitor traffic, accidents, and vehicle-related issues, proactively informing customers and drivers of any changes or delays Ensure all reservations have correct account information for billing, handle disputes, and resolve discrepancies as needed Maintain a professional and welcoming presence at the front desk, effectively resolving customer and driver disputes with professionalism and diplomacy Oversee the organization, tracking, and secure storage of spare keys Manage the functionality and proper usage of Wright Express fuel cards, assisting users with troubleshooting and ensuring compliance with fuel purchasing policies
Other Responsibilities	Provide support and coverage for the Motor Pool Supervisor as needed Other duties as assigned

Qualifications

Minimum Experience/Education	High School Diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.
Other Required Qualifications	Excellent interpersonal and oral and written communication skills Excellent organizational skills with attention to detail and ability to handle and prioritize multiple projects Ability to professionally interact with faculty, staff, students, campus partners and outside constituents Working knowledge and experience using Microsoft Office Suite (Word, PowerPoint, Excel); Google Applications (Gmail, Google Docs, Google Forms, etc) Ability to exercise good judgment in resolving problems and making decisions based on analytical assessment of program content, University or departmental policies, or own mature discretion High degree of initiative and the aptitude to work independently Demonstrated strengths in collaboration and communication with a diverse audience
Preferred Qualifications	Experience in the customer service field
Required License or Certification	N/A
Valid NC Driver's License required	No
Commercial Driver's License Required?	No

Recruitment Dates and Special Instructions

Job Open Date	03/10/2025
Earliest Close Date---- (Positions will be posted until 5:00 PM ET on this date. Positions remaining posted after this date are still accepting applications but may close at any time.)	03/14/2025
Notice to Applicants	*Please note that the work history on your resume, must also be included in your application.*
Special Instructions	Please include as attachments a resume and cover letter.

Position Details

Position Number	00040813
Position Type	SHRA
Position Classification Band Title	Administrative Support Specialist
Position Classification Band Level	Advanced
Position Classification Salary Range	$ 34,602 - $ 58,870
Salary Grade Equivalency	GN08
Alternate Option	If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.
Full Time Equivalent (FTE) (1.0 = 40 hours/week)	1.00
Appointment	12 Month Recurring
Mandatory Designation - Adverse Weather	Non Mandatory - Adverse Weather
Mandatory Designation - Emergency Events	Non Mandatory - Emergency Event
Time Limited Position	No
Time-Limited Appointment Length (if applicable)
Department Id	447040 - Business Systems
AA/EEO	NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-515-3148 to speak with a representative at the Office of Equal Opportunity. If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu. Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit. NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.