Client Success Team

Neuro-Memory and Aging

Full Time

84095BR

Job Summary

**This is a contracted position and will end 6-months from the date of hire
The Community Education Specialist I will provide entry-level support to public school districts interested in adopting and implementing Multitudes, a state-approved screening tool for early literacy and dyslexia. This role is focused on outreach, customer service, and ensuring smooth onboarding for districts across California.

Respond to inquiries from public school districts regarding Multitudes, providing timely and accurate information. Assist with onboarding processes, including guiding districts through registration and setup. Maintain records of communication and follow-ups in the customer relationship management (CRM) system (e.g., ZenDesk Sell). Provide basic technical support and troubleshooting for district representatives using the Multitudes platform. Participate in vendor fairs and community events, representing Multitudes and UCSF Dyslexia Center. Distribute program materials, including FAQs, handouts, and training schedules, to district staff. Coordinate with the outreach team to track leads and ensure timely follow-up. Contribute to maintaining a positive relationship between Multitudes and its partner districts.

The final salary and offer components are subject to additional approvals based on UC policy.

Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.

The salary range for this position is $45,500 - $90,500 (Annual Rate).

To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

Department Description

The UCSF Dyslexia Center is developing a new digital tool, Multitudes. Free for all California public schools, this platform aids in the early identification of Kindergarten and First Grade students who may face challenges learning to read. Early identification can lead to early intervention. With the right support, more California students can learn to read with greater ease, leading to more equitable educational and health outcomes. Multitudes is led by the part of the Dyslexia Center located in the ALBA Language Neurobiology lab.

The ALBA Language Neurobiology laboratory in the UCSF Neurology Department's Memory and Aging Center is directed by Dr. Maria Luisa Gorno Tempini. We study how language is organized into brain networks across the lifespan. Our group researches how language skills and brain regions are impacted by neurological conditions and how they reorganize in response. Our multidisciplinary team correlates behavioral research with multimodal neuroimaging techniques to understand the neural underpinning of higher cognitive functions such as speech, language, and memory. In particular, we research two syndromes: Primary Progressive Aphasia and Dyslexia.

Dr. Gorno Tempini is also co-director of the UCSF Dyslexia Center and the UCSF|UC Berkeley Schwab Center for Dyslexia and Cognitive Diversity. These centers aim to eliminate the debilitating effects of developmental dyslexia while supporting the relative strengths of each individual. We develop best practice protocols to assess and diagnose children with dyslexia and other learning differences through a multimodal cognitive and neuroimaging program. We work closely with schools and educators to develop early interventions and educational strategies to help children with dyslexia thrive.

Required Qualifications

• Minimum 1+ years of related experience

Preferred Qualifications

• Knowledge or experience in program content and objectives. Knowledge of how to deliver educational programs in a variety of settings.
• Organizational skills to develop a project plan, monitor plans against established deadlines, and review and analyze results.
• Strong reading, verbal, written communications and presentation skills to interact with individuals from diverse background
• Ability to maintain positive interactions with others and work cooperatively.
• Experience using business software systems in the completion of work assignments; i.e., Word, Excel, Access, PowerPoint (e.g. Smartsheet, ZenDesk)
• Ability to work collaboratively with internal and external stakeholders
• Attention to detail and strong organizational skills

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Organization

Campus

Job Code and Payroll Title

005840 CMTY EDUC SPEC 1

Job Category

Education, Professional (Non-Clinical)

Bargaining Unit

99 - Policy-Covered (No Bargaining Unit)

Employee Class

Contract

Percentage

80%

Location

San Francisco, CA

Campus

China Basin (SF)

Work Style

Fully On-Site

Shift

Days, Variable

Shift Length

8 Hours