Director, Learning and Literature Technology

Job Description

General Summary:

The Director Learning and Literature Technology will define the technology strategy and lead a team responsible for the vision, roadmap, implementation, and support of the Learning Management System (LMS) and Literature Management Platform. This position will collaborate with senior leaders and key stakeholders across several functional areas to identify, prioritize, and deliver technology solutions in support of their goals and objectives.

Key Duties and Responsibilities:

• Become a trusted partner by understanding the business needs and vision to deliver technology solutions to support and enable the business goals and objectives

• Manage platform governance, including articulating a long-term vision for the platform, delivering and prioritizing the technology portfolio with appropriate stakeholders and continually building the future roadmap while maintaining high operational standards

• Lead and develop a high-performing team of business analysts, technical leads, system administrators, managed services resources, and additional external resources

• Identify proactively resource gaps and drive resolution by developing resource plans, considering internal/external resources and developing strategies to meet short/mid/long-term business needs

• Oversee a portfolio of programs, projects, vendor releases and system enhancements, assuring quality and timeliness of delivery while remaining within allocated budget limits

• Proactively offer innovative technologies, solution ideas, and potential business process improvements in pursuit of driving efficiencies and meeting business needs

• Manage relationships with strategic software vendors and managed service providers

• Oversee day-to-day support and maintenance for the Learning Management System and Literature Management Platform, ensuring maximum uptime, high performance, and excellent customer service

• Work closely with Compliance, Internal Audit and Quality Assurance (as needed) to ensure compliance with GxP regulations, as well as Vertex's system lifecycle and change management requirements

• As a people manager, perform financial accountability functions and human resources responsibilities

Knowledge and Skills:

• Extensive technical and functional experience with Cornerstone, Learning Management System (LMS), in the biotech or pharmaceutical industry

• Experience managing complex integrations with external SaaS solutions (e.g., Document Management System)

• Proven track record of on-time project delivery for large, cross-functional and complex projects with global stakeholders

• Experience translating broad business strategies and functional priorities into effective operational goals and objectives

• Superior stakeholder management with the ability to credibly communicate and influence strategic outcomes with senior leaders and key stakeholders

• Exceptional analytical, quantitative, problem-solving, and prioritization skills, including the development of business cases/value propositions

• Experience with running IT managed services or outsources/offshore teams

• Expertise leading enterprise application and SaaS implementations, upgrades, enhancements, and operational support procedures

• Proven capabilities in people management and building high-performing teams

• Program/project management, demand management, resource management and financial management expertise

• Strong understanding of key concepts related to GxP validation, Software Development Life Cycle, Information Security, and Digital Transformation

• Exceptional written and verbal communication skills and ability to present in a clear and concise manner to all audiences

• Experience with ServiceNow or similar ticketing technology

• Foundational knowledge of Literature Management Systems is a plus

Education and Experience:

• Bachelor's degree in technology discipline or equivalent

• Typically requires 10 years of work experience with relevant business systems in the Life Sciences industry, or the equivalent combination of education and experience

Flex Designation:

Flex Eligibility Status:

Company Information

Vertex is a global biotechnology company that invests in scientific innovation.

Vertex is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law. Vertex is an E-Verify Employer in the United States. Vertex will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.

Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should make a request to the recruiter or hiring manager, or contact Talent Acquisition at ApplicationAssistance@vrtx.com