Manager, Implementation, Systems Support, Contract Logistics

Summary: The Manager, Implementation, Systems Support is critical in supporting and overseeing Warehouse Management System (WMS) implementations and optimizations within a third-party logistics (3PL) environment. This position acts as the primary IT counterpart to local teams during business turnarounds and new implementations, ensuring smooth integration and alignment with operational goals.

What You'll Be Doing:

* Support on Implementations: Serve as the primary IT counterpart to local teams during implementations or business turnarounds. Lead the IT workstream, ensuring effective integration and alignment with operational objectives.

* Implementations & Projects Reviews: Critically assess and challenge WMS design & implementation plans. Identify weaknesses through gap analysis and contribute to corrective actions, ensuring robust and effective deployment.

* Project & Change Management: Oversee and coordinate WMS project execution and change initiatives. Manage cross-functional teams to ensure timely delivery and smooth adoption of changes. For some projects, you will be an external stakeholder but are required to influence the local team to drive successful outcomes as one team

* Process Design for WMS: Collaborate with on-site operations, IT, and customers to develop functional designs and blueprints for WMS. Assist in rolling out these designs internally, ensuring practical application, use of best practices, and operational efficiency.

* WMS Training and Support: Lead training programs for warehouse staff and management teams to comprehensively understand WMS functionalities. Provide ongoing support to system users by troubleshooting issues and identifying opportunities for process improvements.

* Continuous Improvement on WMS: Gather, define, and implement best practices to optimize processes and achieve operational excellence. Continuously assess and challenge implementation plans to identify and address weaknesses, leveraging experience to drive improvements.

* Data-driven decision-making: Utilize WMS data and analytics to monitor and report on key metrics such as order accuracy, inventory turnover, and warehouse labor productivity. Provide insights to drive performance improvements and decision-making at both tactical and strategic levels.

What You Need:

Education: Bachelor's degree with experience in Third Party Logistics, IT Systems, Project Management, or equivalent experience

Experience: Minimum of 5 years of experience in warehouse operations with a focus on WMS implementation and optimization.

Knowledge/Experience/Skills:

* Strong proficiency in WMS systems (e.g., Synapse, JDA, SAP, or other leading WMS platforms)

* Deep understanding of operational processes

* Knowledge about reporting tools (e.g., Tableau, Smartsheet, or others)

* Excellent problem-solving skills and change management

* Extensive travel is required for this role. Flexibility to travel at short notice and to be away from home base for extended periods

* Experience of new logistics 3rd party business start ups

* Strong communication skills.

Physical Demands and Work Environment:

Frequent Travel: Extensive travel, often on short notice, including extended stays away from home.

Warehouse Environment Exposure: Working in warehouse settings, which may involve walking, standing for long periods, and navigating storage areas.

On-Site Implementation Support: Potentially assisting in physical process observations, system testing, and troubleshooting in operational settings.

Laptop & Equipment Use: Prolonged periods of computer work, including data analysis and system configuration.

Office Setting: Time spent analyzing data, configuring WMS systems, and coordinating projects via email, calls, and virtual meetings.

Fast-Paced & High-Pressure: Managing multiple projects, troubleshooting system issues, and ensuring smooth WMS rollouts while coordinating with diverse teams.

Wagner is proud to be an Equal Employment Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, gender, religion, sexual orientation, gender identity, national origin, disability, veteran, or other protected status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Equal Opportunity Employer/Disability/Protected Veterans