Associate Development Director, Membership

St. Louis Public Radio

Applicants must be authorized to work in the United States. The University will not sponsor applicants for this position for employment visas.

St. Louis Public Radio (STLPR), the region's NPR member station, is looking for a practiced fundraising leader to serve as our next Associate Development Director for Membership. This person will manage all membership operations and non-major gift fundraising initiatives for almost 23,000 member households.

That means we're looking for a relationship builder in every sense of the phrase. Someone who is an exemplary communicator, especially considering communications involving the cultivation, solicitation and stewardship of donors, would be well-suited for this position. This job also requires ample project management skills, and an ability to organize and prioritize. Further, the Associate Development Director for Membership should have demonstrated success in managing a dynamic staff, and be an enthusiastic facilitator and collaborator.

With supervision and support from the Chief Development Officer, the Associate Director will manage and develop fundraising staff, ensuring they are properly supported and have the tools they need to do their jobs effectively. As part of the development department, the Associate Development Director position supports the station's critical public service journalism mission.

This role manages multiple on-air membership drive campaigns annually, as well as activities that support and drive member retention, including mail, email and telemarketing communications. This position also manages strategies and execution of matching gift, employee giving and vehicle donation programs, including vendor management. The Associate Development Director for Membership is responsible for detailed and technical work, process improvement and contributing to strategy and execution for member retention and communications.

Key Responsibilities

• Manage and oversee on-air membership campaigns (4 annually), including writing/editing on-air scripts, writing or editing direct mail copy, and proofing department communications.
• Collaborate with marketing department to create communication strategy and ensure that all development communications are consistent with organization's brand standards.
• Manage renewal process that includes direct mail, email and telemarketing efforts.
• Work with Marketing Department and Direct Mail Vendor to create copy, design and strategy for direct mail efforts.
• Coordinate production of ad hoc mail and email campaigns and series in support of retention efforts.
• Manage designated vendor relationship(s) or collaborate with CDO to assign team members to relevant vendors.
• Manage production of ad hoc sustainer communications including EFT conversion solicitations, and various cultivation and retention efforts.
• Analyze and distribute regular reports produced by Fundraising Data Manager related to donor activity.
• Become proficient in CRM to assist with list creation, segmentation and reports as needed.
• Determine strategy and supervise member list exchanges managed by the Development Coordinator for Membership.
• Manage STLPR's vehicle donation, matching gifts and workplace giving programs.
• Plan, create, supervise and implement on-air campaigns, direct mail, telemarketing, email and online fundraising, social media efforts, our sustaining member program, matching gifts, volunteers, database and other membership projects.
• Supervise the management of the fundraising database, including ensuring best practices are being followed, data integrity is maintained and that all necessary clean up tasks are undertaken.
• Write and/or manage policies and procedures for department operations.

Supervision received: The Associate Development Director for Membership is supervised by the Chief Development Officer.

Supervision exercised: The ADD for Membership directly supervises two full-time staff and indirectly supervises two full-time staff and one part-time staff member.

40 hours per week

A Bachelor's degree or an equivalent combination of education and experience and at least 5 years of experience from which comparable knowledge and skills can be acquired is necessary

• Five years in development, member management, donor cultivation, solicitation or a related field is preferred.
• Extensive experience in donor cultivation, solicitation and stewardship.
• Proven ability to manage a complex, multi-faceted fundraising program.
• Extensive experience in donor and mass-marketing email software, and the ability to quickly become proficient in other industry-related software.
• Self-motivation that demonstrates a leader who can work both collaboratively and independently.
• Demonstrated ability to manage multiple tasks to meet individual and departmental goals within deadlines.
• Excellent verbal and written communication, interpersonal, presentation and donor relationship skills.
• Professional or personal experiences involving varied groups of people and ideas.
• Ability to exercise excellent professional judgment and meet the high ethical standards of STLPR's operation.
• Experience using database systems to select and export accurate customer data.
• Enthusiasm for fundraising and sustaining the mission of STLPR.

Pay commensurate with education and experience.
Hiring Range: $82,000 - $95,000 annual
Grade: GGS-012
University Title: Advancement Associate Director
Internal applicants can determine their university title by accessing the Talent Profile tile in myHR.

Application materials include a cover letter and resume. Finalists will be asked to provide references at a later date.

Applicants must combine all application materials into one PDF or Microsoft Word document and upload as a resume attachment to the UMSL Job site: http://umsl.jobs.

Limit document name to 50 characters. Maximum size limit is 11MB. Do not include special characters (e.g., /, &, %, etc.). For questions about the application process, please email employment@umsl.edu. If you are experiencing technical problems, please email umpshrsupport@umsystem.edu.

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits.

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please email the Office of Human Resources at umslhr@umsl.edu.