Sales Operations Manager

Pittston, PA

Sales Operations Manager Position at Benco Dental

At Benco Dental, our company is our family, and we are looking for a new addition to assist us in Driving Dentistry Forward. Please review the description below carefully to ensure that this position is the perfect match for you!

What's in it for YOU?

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  Excellent Compensation Packages

  
  
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  Medical, Dental and Vision Benefits Effective on Day 1

  
  
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  401k Package, Paid Time Off Program, and Profit Sharing

  
  
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  Associate Discounts and Community Giveback Programs

  
  
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  College Tuition Savings Program

  
  
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  Caring Family Culture Toward all Associates

  
  
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  Certified as a FORTUNE Great Place to Work

  
  
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  Opportunities to join resource groups that promote Diversity, Equity, and Inclusion

  
  
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  Family owned for 90+ years

  
  

Position Summary:

In the Sales Operations Manager position, you will be responsible for leading Benco's sales improvement initiatives by leveraging technology solutions, data-based decision-making, and lean management techniques. This role manages coordination and execution of installation and training for high-tech equipment installations. Also responsible for field service procedures and protocol, ensuring processes are consistent and best practices are standardized in the field. In this role you will work with vendors, sales and marketing on service promotions to drive key equipment lines. This role will establish KPIs and service metrics while providing oversight for regulatory, compliance, and safety policy in field service. The Sales Operations Manager also oversees service training programs, evaluates effectiveness of training and works with partners to prepare for the training needs and service protocols for new product launches.

Do YOU Possess These Skills and Attributes?

• Possess a good understanding of the service industry with a customer-centric mindset
• Ability to communicate effectively
• Prior experience as system administrator, with system implementation or process documenting
• Demonstrated ability to develop and deploy best practices
• Ability to analyze data and identify trends
• Strategic thinking skills

Do These Responsibilities Interest YOU?

• Business owner for field service systems to provide the industry's best service experience; executes the strategic vision throughout the organization
• Lead project teams within sales operations
• Works with IT and other partners to define requirements for needed system customizations and be responsible for configuration and administration for field service management systems
• Lead, motivate and develop staff assigned to the sales operations team
• Work with sales leadership to develop and execute best practices for sales operations, and to ensure compliance throughout the organization
• Drive a continuous improvement program based on the desire to become a world class service provider in the dental industry
• Primary point of contact for all vendor service concerns: service bulletins, new product launches, training, promotions, contests, etc
• Work with District Service Managers, Regional Sales Manager, Sales VPs and Sales Analytics teams to effectively target and grow market areas where Benco's share is below industry average
• Communicate effectively with diverse audiences through excellent written and verbal communication skills
• Travel to perform co-travels with service and sales team to understand needs and requirements of field associates
• Establish regulatory, compliance, and safety policy for field service
• Establish KPIs and service metrics; ensures regular reporting and trains regional service management accordingly
• Demonstrates ability to work successfully in an agile environment within a matrix reporting organization
• Perform other duties as assigned

Do YOU Meet These Requirements?

• Bachelor's Degree (Required)
• 4-6 years experience with Sales or Operations Management (Required)

Who We Are: It's our Mission to Drive Dentistry Forward

Benco Dental, the largest privately owned, full-service dental distributor in the United States, has remained in the family since 1930-a family that now includes our more than 40,000 customers and over 1,500 associates in the 48 contiguous states.

We provide more supply and equipment options than any other full-service distributor, an offering enhanced by a comprehensive suite of services, including office design, equipment repair, practice coaching, financing and project management, wealth management and dental-specific technology solutions. These services are supported by over 400 professionally trained sales representatives and 300 factory-trained service technicians who begin every task by asking "What does the customer want?"

If you enjoy working for a progressive company, who is committed to diversity in our workforce, who values all customers and associates, who also provides the opportunity for growth and development- we encourage you to learn more about our Benco family. We are looking for driven professionals who want to play a key role in our future success, while making a positive impact within our industry. Thank you for your interest in Benco Dental. We look forward to hearing from you!

We're proud to be an equal opportunity and affirmative action employer. At Benco Dental we celebrate our associates' differences to foster a culture of diversity and inclusion every day. Click here to learn more about how we promote Equal Opportunity and Diversity and Inclusion at Benco.

*This position is a field-based / territory-based / virtually- based / remote-based position that does not require consistently reporting to a physical Benco location.