Patient Financial Navigator

You Belong Here.

At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mission - partnering and healing for a healthy future - and dedicated to the health and well-being of the communities we serve.

FTE: 1.0_, Shift: Days _, Schedule: Days_

Position Summary

Responsibilities

• You will explain topics of insurance coverage, treatment costs, and financial assistance opportunities to the patient, relative, or patient's representative
• You will provide expertise and education in the areas of Medicaid eligibility, Social Security Disability and any available government programs
• You will perform complete and accurate Patient registrations according to the organization's policy and procedures and federal/state regulatory requirements, acting as an ambassador to ensure a patient-friendly experience
• You will complete comprehensive bedside or telephone interviews with the patient, relative, or their representative to obtain pertinent demographic information, insurance data and/or third-party liability information
• You will complete regulatory or policy required forms, including payor requirements such as Medicare, L & I requirements and some commercial payors, and obtains all necessary signatures via mail or upon registration
• You will provide patient liability information to and collects the point of service cash from patients based on guidelines and/or systems provided by the department, including but not limited to: co-payments, deductibles, co-insurance, deposits, outstanding balances

Requirements

• Completion of a medical terminology course or proficiency preferred
• Certified as an Application Counselor (CAC) within 90-days of employment
• Minimum three (3) years healthcare collection, financial counseling, insurance benefit verification and/or precertification, third party payor, Medicaid case work or billing experience required

Our Values

As a MultiCare employee, we'll rely on you to reflect our core values of Respect, Integrity, Stewardship, Excellence, Collaboration and Kindness. Our values serve as our guiding principles and impact every aspect of our organization, including how we provide patient care and what we expect from each other.

Why MultiCare?

• Belonging: We work to create a true sense of belonging for all our employees
• Mission-driven: We are dedicated to our mission of partnering for healing and a healthy future and the patients and communities we serve
• Market leadership: Washington state's largest community-based, locally governed health system
• Employee-centric: Named Forbes "America's Best Employers by State" for several years running
• Technology: "Most Wired" health care system 15 years in a row
• Leading research: MultiCare Institute for Research & Innovation, 40 years of ground-breaking, clinical and health services research in our communities
• Lifestyle: Live and work in the Pacific Northwest - offering breathtaking water, mountains and forest at every turn

Pay and Benefit Expectations

Associated benefit information can be viewed here.