Director Business Development

PURPOSE

Responsible for cultivating new customer prospects and sales leads to secure new business and increase profitability within the designated market. Able to establish new revenue generating accounts and engage with underperforming accounts. This role must provide world class customer service and have strong relationship building skills for new potential accounts.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Identify and pursue potential business and sales leads.
• Initiate outbound cold calls to select accounts with intent to re-engage account in the buying cycle, or outbound cold calls to new Permits with intent to establish new accounts and sales revenue, connecting to local sales team when appropriate.
• Deliver best in class customer service by effectively addressing general questions regarding product availability, product selection, placement of orders, requests for prices & quotations, customer complaints, scheduling of deliveries and installations, policies and procedures via phone, email and chat.
• Establishing an open feedback loop and relationship with local area leadership to deliver customer feedback or strategic market intelligence.
• Closure of feedback loop on all market delivered cases and sales leads, detailing full lifecycle and resolutions.
• Utilize BackOffice and ERP programs to research orders, exceptions, or returns.
• Support usage and adoption of eBusiness tools of customers & associates.
• Analyze and qualify all new account prospects to ensure business viability standards are met.
• Actively partner with entire market sales team to develop prospects and drive required revenue generation.
• Capture and expand Market business base through effective and efficient sales lead qualification.
• Thorough knowledge and use of sales generating tools and their optimal efficiencies.
• Develop and identify effective new prospecting tools and avenues.
• Assess and quantify qualified prospects to ensure business development quotas are met.
• Achieve key business development goals; focused on new customers and new business expansion.
• Leverage and develop field partnerships to produce strategic customer intelligence; identifying customer buying habits, customer viability and surfacing sales and field advantages.
• Pursue and develop business partnerships and relationships within BFS
• Accurately communicate prospects through written, verbal and reporting tools to ensure complete transference of key information.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

MINIMUM REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Bachelor's degree in Business Management, Marketing, or related field.

Two (2) years sales experience in customer service, building industry, or related field

Or equivalent education and experience

COMPETENCIES

• Preferred: Multi-Lingual Capabilities, Fluent Read and Write English/Spanish.
• Excellent verbal and written communications skills
• Confidentiality requirement for secured access locations, sensitive information, and data privacy.
• Organization and time management skills to effectively prioritize then execute multi-tasking functions through the workday.
• Ability to effectively operate inside a team environment, both in person and remote.
• Active listening capability with follow-up critical problem-solving skills
• Ability to effectively, professionally, and succinctly, communicate verbally over the phone, or written for online text chat, in a professional manner.
• Tech-savvy with ability to absorb and navigate a variety of Digital Tools for effective Call Center business operation; strong emphasis on ERP, Salesforce CRM, Microsoft Office Suite, and Internet Based Applications.
• Ability to effectively utilize and enhance personal selling skills
• Ability to effectively execute outbound cold calls
• Ability to effectively operate a multi-line phone system.
• Knowledge of Building Supply products and services.
• Proficient typing skills required.

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  • Proficiency in Microsoft Office Suite
  
  
  
  

WORK ENVIRONMENT / PHYSICAL ACTIVITY

• Work is in an office setting and generally sedentary with physical effort associated with using a computer, but may involve walking or standing for brief periods of time.
• Must be able to lift and carry up to 25 pounds frequently.