Revenue Cycle Accounts Receivable Follow-Up Supervisor

Columbia University
United States, New York, New York
Apr 26, 2025
Job Type: Officer of Administration Bargaining Unit: Regular/Temporary: Regular End Date if Temporary: Hours Per Week: 35 Standard Work Schedule: Building: Salary Range: $65300-$78000 The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting. Position Summary The Revenue Cycle Supervisor (Accounts Receivable) is responsible for day-to-day supervision of a unit that is responsible for working and collecting on unpaid professional medical claims (government and all third-party payers). The Supervisor is responsible for the unit performance, work quality, efficiency, and compliance with policies and regulations. Responsibilities Operations Day-to-day management of a business unit that is responsible for working and collecting unpaid professional medical claims (government and all thirdparty payers). Organizes and supervises staff to work in accordance with operating protocols to achieve maximum efficiency. Assists with the evaluation of ongoing operations and programs on a regular basis for efficient use of resources. Assesses the need for new workflows, tactics, tasks or functions. Manages "special situation" and/or higher complexity calls escalated by AR Follow-up Specialists for resolution. Maintains a thorough working knowledge of all aspects of billing and collection in both governmental and non-governmental third-party payer environments. Assists in determining solutions to problems created by changes in the payor environment. Monitor work queues to ensure tasks are completed timely and accurately. Perform routine quality audits under direction from management Develops procedures and work practices designed to maximize Accounts Receivable performance and overall collection activities. Adheres to priority matrix to complete daily tasks. Meets regularly with Management to review charges, collection, adjustments, and denial trends related to charge capture and billing. Reports the status of the Unit with respect to staffing, work tools, reports, potential problems, changes and requirements to the CRO Revenue Cycle Manager and Director Strategic Develops and maintains a good productive and collaborative relationship with departmental management and representatives. Work collaboratively with clinical departments to establish effective communications to further the efficiency of the revenue cycle process. People Promotes staff professionalism and performance with coaching, training, and feedback. Assist unit manager with staff performance evaluations. Under direction of management, takes corrective action with staff in accordance with institutional HR guidelines. Compliance & Other Performs other revenue cycle tasks as assigned by management as a member of a large central business office. Represents the FPO on committees, task forces, and workgroups as assigned. Conforms to all applicable HIPAA, Billing Compliance and safety policies and guidelines. Please note: While this position is primarily remote, candidates must be in a Columbia University approved telework state. There may be occasional requirements to visit the office for meetings or other business needs. Travel and accommodation costs associated with these visits will be the responsibility of the employee and will not be reimbursed by the company. Minimum Qualifications Requires bachelor's degree or equivalent in education and experience. Minimum of 3 years experience of customer service in medical billing or third party payer environment with knowledge of CPT, ICD-10, and HCPC coding. Demonstrated skills in A/R management, problem assessment, and resolution, and collaborative problem-solving in complex, interdisciplinary settings. Including proficiency in health insurance billing, collections, and eligibility as it pertains to commercial and managed care, and self-pay reimbursement concepts and overall operational impact. Ability to work collaboratively with a culturally diverse staff and patient/family population, strong customer service skills, demonstrating tact and sensitivity in stressful situations. Ability to work independently and follow-through and handle multiple tasks simultaneously. Excellent verbal and written communication skills. Intermediate level proficiency of Microsoft Office (Word & Excel) or similar software is required and an ability and willingness to learn new systems and programs. Must be a motivated individual with a positive and exceptional work ethic. Ability to educate and train all levels of professional staff. Must successfully complete systems training requirements. Preferred Qualifications At least 2 years of direct supervisory experience is preferred. Knowledge of Epic and GE/IDX billing system is preferred. Certified Coder is preferred. Managed care industry experience is preferred. Other Requirements Patient Facing Competencies Minimum Proficiency Level Accountability & Self-Management Level 3 - Intermediate Adaptability to Change & Learning Agility Level 2 - Basic Communication Level 2 - Basic Customer Service & Patient Centered Level 3 - Intermediate Emotional Intelligence Level 2 - Basic Problem Solving & Decision Making Level 3 - Intermediate Productivity & Time Management Level 3 - Intermediate Teamwork & Collaboration Level 2 - Basic Quality, Patient & Workplace Safety Level 3 - Intermediate Leadership Competencies Minimum Proficiency Level Performance Management Level 2 - Basic Equal Opportunity Employer / Disability / Veteran Columbia University is committed to the hiring of qualified local residents.