Account Executive - Group Sales - CLTFC

Position: Group Sales Account Executive

Department: Ticket Sales & Services

Reporting Relationship: Reports to the Group Sales Manager

Status: Full-Time (Exempt)

Compensation Base salary plus commission

Primary Responsibilities:

• Drive Revenue for Charlotte FC Ticket Sales through various Group Ticket initiatives.
• Execute group experience ideas and programs, including planning and executing events or theme nights for companies, community groups, themes, youth soccer teams, etc.
• Produce a high volume of outbound calls to communicate group ticket opportunities.
• Provide solutions to prospects considering a group outing with a persistent and positive attitude.
• Generate sales through cold calling, referral gathering, networking, and appointment setting.
• Develop and maintain relationships with B2B and B2C buyers and organizations.
• Attend youth soccer tournaments, grassroots marketing efforts and home games throughout the season to connect with current and potential ticket buyers.
• Represent Charlotte FC in various community events, club promotions and charity functions.
• Assist with selling single game tickets and securing Season Ticket Membership deposits.

Sales & Service Responsibilities:

• Provide extreme customer service to all clients, including relationship building, day to day operations, written correspondence, phone calls, account inquiries, appointment scheduling, follow up, etc.
• Update customer records in CRM to document all appropriate details and information
• Work with Ticket Operations to ensure all accounts are up-to-date on ticket delivery, payment, etc.
• Assist in contacting current customers to generate sales and increase retention as well as locate incremental revenue opportunities

Additional Responsibilities:

• Assist in the overall success & meeting goals of the sales area of the Ticket Office
• Assist with all functions of the Ticket Office including, but not limited to, ticket sales, phone calls, written correspondence, special promotions and programs, etc.
• Administrative duties including filing, answering phones, and providing support to other departments as needed
• Other duties as assigned by Department Leadership

Minimum Qualifications

• At least 1 year of ticket sales experience at the collegiate or professional level
• Must be flexible and available to work evenings and/or weekends, nights, and holidays
• Must pass pre-employment screens

Preferred Qualifications

• Experience with Microsoft Dynamics CRM and Archtics ticketing system

Essential Functions

• Excellent organizational skills and attention to detail
• Strong verbal and written communication skills with a focus on motivating and innovating
• Works well under pressure while maintaining a positive attitude
• Must be a team player, reliable, and dependable
• Ability to make sound decisions and exercise independent judgement and discretion with integrity and accountability, while working in a fast-paced, high-demand, and sometimes strenuous environment
• Must maintain complete confidentiality of privileged, and/or sensitive information
• Must, at all times, display the character and values of the Tepper Sports & Entertainment brand
• Must be able to multi-task while managing time successfully

Physical Requirements

• Sitting at desk and computer for long periods of time
• Standing for extended periods of time
• Must be able to lift 15 pounds at a time

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Charlotte FC is an equal opportunity at-will employer and do not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin.

• 8600 McAlpine Park Dr, Charlotte, NC 28211, USA