Technology Support Technician - Journey

The Division of University Advancement is the friend-raising and fund-raising arm of the general academic areas of the university; therefore, all of its activities are designed to generate support, financial or otherwise for East Carolina University. The units and subunits within the division work together to identify, involve, cultivate, and solicit alumni and friends of the university to gain financial support from the private sector for the purpose of enhancing the long and short range growth and welfare of the university. The Office of the Vice Chancellor for University Advancement is responsible for the following units: Alumni Relations, ECU Foundation, Medical and Health Sciences Foundation of ECU and University Development.

70%
Running/writing SQL programs/impromptu queries to create a wide variety of complex, ad-hoc reports in response to request to retrieve data and generate lists from our Oracle database (Agilon ONE). Works with end users to determine actual information needs and apply database reporting tools to meet those needs, which would include using SQL Developer and Agilon Selection Wizard for legacy CRM and Salesforce CRM Analytics and Power BI for new Ascend solution. Works with Advancement Services staff to assign priority to ensure all for reports, in order to ensure they are done in a timely manner.
15%
Backup in completing iModules billing process, merging non-member records in iModules, understanding daily load from ONE to iModules for Events, Alumni gifts, Biographical updates and DNS codes
15%
Assist with training new users and will be involved in the development of Stand Operating Procedures (SOPs) and training material as directed . This position will cross-train in all areas of Advancement Services.

Graduation from high school and one year in the field of technology related to the position's role. Computer coursework may be substituted year-for- year for the required experience; or an equivalent combination of education and experience. Journey level requires an additional six months experience. Advanced level requires an additional one year of experience.

None

MIS (Management of Information Systems) background and experience writing queries. Experience using SQL Developer writing complex queries and training in Salesforce CRM Analytics is highly desired.

None

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on budget, UNC salary administration, and/or candidate qualifications.

East Carolina University is committed to workforce success and cultivating a culture of care for our employees. ECU prohibits unlawful discrimination and harassment based on race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, and veteran status. All qualified applicants will receive consideration for employment without regard to their protected veteran status or disability.

Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act ( ADAAA) should contact the ADA Coordinator at (252) 737-1018 (Voice/ TTY) or ADA-Coordinator@ecu.edu.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. If highest degree earned is from an institution outside of the U.S. and its territories, final candidates are required to have their degree validated as equivalent to the degree conferred by a regionally accredited college or university in the U.S.

If you experience any problems accessing the system or have questions about the application process, please contact the Department for People Operations, Success, and Opportunity at (252) 328-9847 or toll free at 1-866-489-1740 or send an email to employment@ecu.edu. Our office is available to provide assistance Monday-Friday from 8:00-5:00 EST.