Assistant Director of Deposit Operations

The Assistant Director of Deposit Operations is responsible for overseeing the day-to-day activities of teams within the Deposit Operations department, including eBanking/Digital Services, Account Processing, Wire Transfers, and Items Processing.

• Provide strategic leadership to high-performing teams within Deposit Operations, fostering team development through coaching, mentoring, and training. Set and monitor key performance metrics to drive operational excellence and team effectiveness.
• Offer expert-level guidance on regulatory frameworks, interpreting state and federal regulations, industry standards, and emerging risk management practices. Ensure the bank remains compliant with evolving regulatory requirements.
• Lead complex research efforts, applying superior analytical and investigative skills. Provide well-reasoned, data-driven recommendations and decisions aligned with the bank's strategic objectives and regulatory standards.
• Use strategic judgment to review and escalate risk elements, ensuring strict adherence to policies, procedures, and regulatory requirements. Proactively identify and communicate emerging risks to senior management for escalation and mitigation.
• Act as a senior liaison between internal audit, external auditors, and regulatory bodies. Lead initiatives that streamline audits and compliance reviews, offering strategic counsel to business units, law enforcement, and external stakeholders on Deposit Operation matters.
• Spearhead the design and implementation of innovative ideas in alignment with the bank's risk profile. Oversee the delivery of comprehensive compliance training, ensuring accurate, transparent, and effective reporting mechanisms.
• Lead the assessment and enhancement of automated systems, driving strategic solutions to mitigate risks. Ensure the bank's technologies remain cutting-edge and continuously improved.
• Oversee regular reviews and updates to Business Impact Analyses (BIA) and Business Continuity Plans (BCP), ensuring alignment with Deposit Operation strategies. Support annual model validations and application assessments.
• Lead in-depth assessments of departmental compliance with evolving regulations and internal procedures. Provide senior management with detailed, data-driven reports that highlight risk areas and propose corrective actions.
• Drive continuous optimization of policies, procedures, and processes to enhance efficiency and effectiveness. Integrate emerging regulatory changes and reputational risks into the evolution of investigative and regulatory frameworks.
• Execute additional strategic initiatives that further strengthen the department and align it with broader organizational goals.

• Establish and manage annual goals and objectives for the Deposit Operations teams, ensuring alignment with the bank's overall strategic direction.
• Identify and implement process improvements across the team, balancing efficiency, customer impact, and risk management.
• Manage operational and regulatory risk within Deposit Operations.
• Assist with the Deposit Operations budget and manage all revenues for retail non-interest income.
• Lead and coach departmental managers, aiding in the management of resources.
• Manage vendor relationships and ensure that all activities meet set service levels.
• Support the development of new products and services requiring Deposit Operations support.

• Bachelor's degree in Management, Finance, or a similar discipline required; MBA preferred.
• 7-10 years of management experience, with at least 4 years in an operational role.
• Proven expertise in project management and business process improvement.
• Demonstrated ability to lead, inspire, and develop high-performing teams.
• Expertise in setting strategic direction, defining performance metrics, and fostering a results-driven, collaborative, and high-morale culture.
• Strong experience in organizational transformation and aligning team performance with enterprise goals.
• Proven success in managing budgets, including forecasting and vendor expenses.
• Experience coaching and developing talent at all levels.
• Exceptional analytical skills, including proficiency with MS tools.
• Excellent written and verbal communication skills.
• Strong team and customer orientation with excellent interpersonal skills.
• Experience within the financial services industry, preferably in banking.