Account Executive / Account Manager

One team. Global challenges. Infinite opportunities. At Viasat, we're on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We're looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.

At Viasat, we thrive when our people thrive. To put our secure products and solutions into the hands of customers worldwide, we need a professional who knows how to connect. We are currently looking for an Account Executive to be the leading force that fuels our growing client relationships in both the US Department of Defense and International Government markets. The ideal candidate will have proven experience building on existing relationships, eliminating competitor threats within our customer base, and ensuring customer satisfaction. The Account Executive will be a proactive, demanding and curious key member of our sales team, identifying growth opportunities for clients before a need or gap has been stated. This level of foresight and meticulous analysis is what will bring our company to the next level.

Objectives of this role

• Serve as THE primary point of contact in all matters related to client concerns and needs
• Build and strengthen client relationships to achieve long-term partnerships by understanding their current focus and both anticipating and influencing their future needs
• Maintain accurate client records, keeping our CRM database current at all times
• Work within the sales and marketing team as well as other internal teams to develop both tactical and strategic marketing plans intended to meet current objectives and grow the business
• Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients
• Stay current with company offerings and industry trends
• Oversee and achieve organizational goals while upholding industry best practices
• Be data driven at all times in forecasting and analyzing current opportunities

• Handles inquiries and requests from customers and address their needs
• Stay on top of all accounts, making sure to understand their priorities, budgets, and procurement timelines
• Meet regularly with other team members to discuss progress and find new ways to improve business
• Maintain currency of the CRM database to ensure all upward reporting remains up to date
• Identify upsell, cross-sell, and renewal opportunities and communicate with the rest of the sales and marketing team regularly
• Solve problems for clients by understanding and exceeding their expectations
• Illustrate the value of products and services to create growth opportunities; compile and analyze data to identify trends
• Participate in brainstorming, office activities, staff meetings, and client meetings; research and assist with program development for existing clients and new prospects
• Perform prospecting activities such as attending industry trade conferences and networking
• Follow up with clients regularly to ensure needs are being met and to identify opportunities
• Maintain (within CRM) a database of current clients, potential prospects/leads, and partners

• 7+years proven Accunt Management experience in a sales or customer service role
• Proven experience using or selling communications or networking equipment
• Ability to multitask and juggle several responsibilities simultaneously
• Strong communication skills for presentations/briefings to senior level executives
• Excellent organizational skills and attention to detail
• Ability to manage multiple accounts while seeking new opportunities
• Ability to understand client needs and negotiate deals
• Proficiency with CRM software
• Bachelor's degree in Business or technical discipline or equivalent work experience
• US government Sales position. US Citizenship required
• Active DoD Secret Clearance
• Must be able to travel (domestically and internationally) up to 50 percent of time and more if needed

• Active DoD Top Secret Clearance
• Established defense security industry contacts
• Proven track record of meeting or exceeding quotas and receiving positive customer feedback
• Proficiency with common customer success and customer relationship management software, such as Salesforce
• Professional certification in related field (i.e. CISSP)
• Bachelor's degree in Business or Technical Field

Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this on-line application, please click here.