Supervisor, Urgent Care - Brookline and Boston Common

Mass General Brigham Community Physicians
United States, Massachusetts, Brookline
1285 Beacon Street (Show on map)
Mar 20, 2025
Summary: Coordinates and oversees day to day operation outpatient practices. Supervise clinical support staff, including all applicable human resource processes and practice operational duties. Essential Functions: - Responsible for recruiting, hiring, evaluating, training and developing support staff. - Provides day to day supervision and direction to support staff. - Assigns work and monitors performance. - Monitors/coordinates managed care/billing function including referral process, insurance verification, registration, cash collection, encounter forms and billing - Participates in the assessment and management of operational functions including patient scheduling, wait times, staff coverage, ancillary tests and follow up appointments, phone systems, transcription services and volume issues. - Oversees purchase orders, petty cash and check requests. - Maintains and orders office supplies and equipment. Education High School Diploma or Equivalent required Associate's Degree Related Field of Study preferred Experience 0-1 years supervisory experience required 2-3 years' experience working in an academic healthcare environment required Knowledge, Skills and Abilities Strong understanding of all Office Suite. Strong communication and organizational skills. Strong and proven leadership skills. Ability to work with staff of all levels. Excellent time management skills. Generally Accepted Accounting Principles. Ability to adapt to multiple and rapidly changing priorities and deadlines. When hiring, we take a people-first approach. The ideal candidate is someone who wants longevity in their career and to be part of our team to serve the patients of our community. We look for candidates with a passion for patient care and strong leadership skills to supervise our team members and day to day operations. Preferrable knowledge and skills include prior Urgent Care operations experience. Mass General Brigham Community Physicians, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.