Pro Remodel Sales Specialist

PURPOSE

At Builder's FirstSource, the Pro Remodel Specialist is the liaison between existing and new customers accounts generating sales to meet designated sales and margin goals and ensuring the education and delivery of BFS's full suite of products and services. This position also supports the e-Commerce sales programs within the market ensuring that online customers receive the same experience as established customers within the market.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Maintain and grow existing customer base across the Pro Remodel (R&R) business categories through effective full scope sales management techniques including prospecting, account qualifying, sales development, quoting and customer follow-up to ensure sales and margin goals are met or exceeded.
• Update and maintain customer specific information within company systems (Salesforce, Trend, CenterPoint, etc.). Ensure accurate account, customer details and contact information available to management and support teams.
• Review, engagement, coordination and follow-up of assigned eCommerce Leads to successful completion.
• Formulate accurate and complete project specific customer information ranging from regular site visits, plan reviews, and in-depth customer discussions to enable correct product recommendation and application.
• Offer full scope services, product upgrades and extended product lines optimizing customer account penetration and customer objectives.
• Educate customers and internal team on new products, services, industry trends and effective installation.
• Regular account evaluation determining revenue and profitability to balance account viability verses future time efforts.
• Develop and implement full scope account plans producing an individualized account strategy to maintain, penetrate and grow customer accounts.
• Schedule regular customer touch bases and account reviews to gather service level feedback, optimizing account penetration and ensuring customer expectations are exceeded.
• Regularly provides market intelligence and feedback including service level feedback, pricing, competition, and market developments to Market Sales Leadership.
• Effectively communicates with diverse levels of customers, vendors and team members.

• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

MINIMUM REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• GED or High School diploma. Bachelor's degree or equivalent experience.
• 2+ years sales experience in repair & remodel business and Building Industry/Materials Supply Sales experience within distribution operations and sales. preferred

COMPETENCIES

• Demonstrated selling experience or operations experience.
• Hands on experience in building supply, construction or distribution industry. Ability to estimate from blueprints.
• Knowledge of business management operations including purchasing, sales and personnel management.
• Working knowledge of sales forecasting and analysis.
• Strong Sales and marketing skills.
• Working knowledge of accounting principles and local building codes and compliance requirements.
• Demonstrated and working experience with MS Office and computer literate.
• Ability to travel within the market to BFS locations and jobsite locations.
• Organization and time management skills to effectively prioritize then execute multi-tasking functions through the workday.
• Ability to effectively operate inside a team environment, both in person and remote.
• Active listening capability with follow-up critical problem-solving skills to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to effectively, professionally, and succinctly, communicate or present in-person, verbally over the phone, or written, in a professional manner to multiple audience levels.
• Ability to effectively utilize and enhance personal selling skills.
• Knowledge of Building Supply products and services.

WORK ENVIRONMENT / PHYSICAL ACTIVITY

• Subject to both typical office environment and outside locations with temperature and weather variations.
• Must be able to lift and carry up to 25 pounds frequently and on occasion up to 80 pounds.
• Must be able to travel within the area to Builders FirstSource locations and job sites as necessary.