Program Manager, Clinical Services

The People Concern
medical insurance, dental insurance, life insurance, vision insurance, flexible benefit account, paid holidays, sick time, 403(b), retirement plan
United States, California, Los Angeles
345 San Pedro Street (Show on map)
Mar 20, 2025
Program Manager, Clinical Services 345 San Pedro St, Los Angeles, CA 90013, USA Req #11478 Thursday, March 20, 2025 Role: Program Manager, Clinical Services Reports to: Director, Clinical Services Program: 1301- DT Wellness Department: Mental Health Location: Wellness Center - 345 S. San Pedro Street, Los Angeles, CA 90013 Setting: Not 100% Onsite Schedule: Monday - Friday, 8am - 4:30pm Status: Full-time/Exempt/Management Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc. Openings: 1 SUMMARY: The Clinical Services Program Manager will oversee the clinical mental health services program for adults, both in interim housing and in the field. In addition, the Program Manager will monitor and ensure that staff provides high-quality services that meet or exceed required contract, funder, and agency standards. The Program Manager may provide supervision for direct practice staff. This position is responsible for maintaining the efficiency of operations while fostering teamwork among staff and across departments and programs. Essential Duties and Responsibilities: In collaboration with supervisor, monitor all administrative aspects of agency's Department of Mental Health (DMH) and other contracted clinical mental health services, including billing and contract maximization in compliance with contract goals and outcomes in a timely manner. Provide, coordinate and implement mental health and recovery support services with individual members Provide clinical support to staff, assist with crisis intervention and ensure adherence to policies Complete required reporting to funders as outlined by contract requirements Ensure all clinical and mental health staff documentation and data collection is complete, timely, accurate, and current in agency records and electronic databases May provide individual and group clinical supervision for clinicians and document according to Board of Behavioral Sciences or Board of Psychology standards once licensed for two years Provide individual and team supervision, support, and performance evaluations for all assigned staff Assist in recruitment, selection, training, supervision, and evaluation of direct service staff Collaborate with Quality Assurance to ensure proper staff orientation, training and audit preparedness for all clinical and mental health contracts Monitor and maintain active roster for all program clients, as well as roster of service requests; coordinate with QA Department to maintain Service Request Log in Electronic Health Record, Exym. Ensure adherence to funding source contract and performance standards Maintain a current, thorough knowledge of community resources and utilize these to provide services to clients Effectively represent agency at funding partner or collaborative meetings Qualifications: Outstanding clinical review skills Strong training, project management, and team-building skills Able to behave with sensitivity, tact, politeness and responsiveness with staff and clients Detail oriented with excellent time management, organizational, written, verbal, interpersonal, presentation, and computer skills Knowledge of trauma informed services, housing first and harm reduction methodologies. Experience providing administrative and clinical supervision Experience working with people living with mental illness and/or substance abuse Contract and quality assurance experience Proficient in Microsoft Word, Outlook, Excel, PowerPoint, and database applications Preferred Qualifications: Valid and current California Licensed Clinical Social Worker, Licensed Marriage Family Therapist or Licensed Clinical Psychologist in good standing with licensing board preferred Certification or experience two years' full-time, post-graduate experience providing supervision to treatment teams, interns, and/or ASWs and AMFTs preferred Bilingual Spanish preferred Work Environment: Combination of field and office environment Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs. On occasion walk or drive to different local sites Will necessitate working in busy and loud environments Will be exposed to elements like cold, heat, dust, noise and odor May need to bend, stoop, twist, and sit throughout the day EXPECTED BEHAVIORS OF ALL STAFF Act as a role model Demonstrate a sense of responsibility Continuously learn and improve Acknowledge your own areas of improvement Hear and provide honest, specific and direct feedback Create an environment where everyone is welcomed valued and respected Collaborate Equal Opportunity Employer The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job basedon job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws. About the People Concern The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County's largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence. With compassion and profound respect for those we serve, we provide a fully integrated system of care - including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing - tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn. The People Concern's model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities. Benefits & Perks Medical Insurance Vision Insurance Dental Insurance Retirement Planning (403b) & Matching Paid Holidays Paid Vacation Days Paid Sick Days Employee Assistance Plans (EAP) TELUS Health Flexible Spending Account (FSA) Basic Life / Accidental Death & Dismemberment (AD&D) Voluntary Short- and Long-Term Disability Voluntary Pet Insurance Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More The People Concern University & Certificates Corporate Discounts Other details Job Family Brooke Pay Type Salary Employment Indicator Not 100% in person by JD Min Hiring Rate $70,500.00 Max Hiring Rate $75,000.00 Travel Required Yes Required Education Master's Degree Job Start Date Monday, April 14, 2025 Apply Now Share this job: