Customer Service Representative

HF Sinclair in Salt Lake City Utah is seeking a Customer Service Representative to answer a range of inquiries pertaining to gas station convenience stores and consumer concerns. As a key point of contact for our customers the ideal candidate will possess strong communication skills and problem-solving abilities.

• Providing phone, email, and chat support to troubleshoot and resolve common issues related to credit card and mobile payment processing.
• Answer questions on payment card transaction issues and help resolve payment discrepancies.
• Answer questions from mobile application users with the setup and use of the Sinclair Oil application (DINOPAY).
• Identify and escalate priority issues to senior support or management when necessary.
• Maintain clear and continuous communication with customers to ensure their issues are completely addressed and resolved.
• Researches and pulls data and reporting from archival systems in response to internal or external requests. Special assignments or tasks assigned to the employee by their supervisor, as determined from timeto time.

A minimum 1-2 years of helpdesk or call center experience is required.

A minimum of a high school diploma or equivalent is required.

• Strong verbal and written communication skills.
• Ability to manage stressful situations with patience and professionalism.
• Proficient in using computer systems, mobile phones and applications, as well as Microsoft Office products.
• Excellent critical thinking skills and attention to detail.
• Ability to work both independently and as part of a team.
• Flexible and willing to work and cover shifts as needed for co-workers or management.

Preferred Skills:

General knowledge of credit and payment card acceptance and processes

Previous experience with Payment Point of Sale Systems either as a user, or with back-end support

Previous convenience store experience is helpful

None

The 8-hour shift is Monday through Friday. Hours TBD but will be between 7:00 am to 7:00 pm MST in office. A hybrid schedule may be extended after successful completion of training. Initial schedule for training will be M-F 8:00 am to 4:30 pm. Overtime or on call shifts may be needed on occasion.

HF Sinclair offers a comprehensive benefits package designed to support the well-being of our employees and their families. Our benefits include, but are not limited to, the following:

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Paid Time-Off
• 401(k) Retirement Plan with match
• Educational Reimbursement
• Parental Bonding Time
• Employee Discounts

We are committed to fostering a supportive and inclusive work environment, ensuring our employees have the resources needed to thrive professionally and personally.

Benefit eligibility is governed by official plan documents, for more details visitTotal Rewards.

At HF Sinclair, we are united through our One HF Sinclair Culture, which is underpinned by our five core values of Safety, Integrity, Teamwork, Ownership and Inclusion. Developed to empower our people, our five core cultural values are at the heart of everything we do and extend to how we engage our stakeholders. These values influence our decisions, shape our behaviors and keep us connected across the entire organization.

We maintain a true Safety culture for our employees, communities, environments and customers. Our goal is to make sure everyone returns home safely each day. We have a long-standing commitment to Integrity and ethical behavior and do what is right for our employees, investors, communities and the environment. We encourage employees to Step Up and Stand Out by championing a culture of Teamwork and Ownership. We foster a culture of Inclusion by encouraging diversity of experiences, viewpoints and backgrounds. What makes each of us different, together makes us stronger.

HF Sinclair Corporation, headquartered in Dallas, Texas, is an independent energy company that produces and markets high-value light products such as gasoline, diesel fuel, jet fuel, renewable diesel and other specialty products. HF Sinclair owns and operates refineries located in Kansas, Oklahoma, New Mexico, Wyoming, Washington and Utah and markets its refined products principally in the Southwest U.S., the Rocky Mountains extending into the Pacific Northwest and in other neighboring Plains states. HF Sinclair supplies high-quality fuels to more than 1,500 branded stations and licenses the use of the Sinclair brand at more than 300 additional locations throughout the country. In addition, subsidiaries of HF Sinclair produce and market base oils and other specialized lubricants in the U.S., Canada and the Netherlands, and export products to more than 80 countries. Through its subsidiaries, HF Sinclair produces renewable diesel at two of its facilities in Wyoming and also at its facility in Artesia, New Mexico. HF Sinclair provides petroleum product and crude oil transportation, terminalling, storage and throughput services to its refineries and the petroleum industry.

HF Sinclair Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status or any other prohibited ground of discrimination.