Functional Systems Coordinator, Senior

The successful candidate will supervise a team of three full-time positions. They will work to gain an in-depth knowledge of Bursar's business process. They will use that knowledge to coordinate our business process with campus departments. They will plan for and maintain the university's tuition calculator. This individual will also create and run reports as well as assist with providing excellent customer service for university departments and student/parent answers. The individual will need to be able to gather information from customers and stakeholders and then apply technical analysis on the backend to make improvement to systems and processes. Through their understanding of customer questions, they will work to improve Bursar processes.

This position has the option to be hybrid/remote within Arizona.

Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to UA recreation and cultural activities; and more!

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Technical and Analytical Support:

• Lead vendor update installations and testing. Conduct analysis of new features to determine impact. Make recommendations for the implementation of optional features.
• Conduct thorough testing and pilot implementations to verify that software functions as intended in the unit environment.
• Lead unit implementation, integration, and maintenance of applications.
• Collaborate with vendors and IT teams to deploy and integrate new systems smoothly.
• Configure software solutions to meet the specific needs of the department, including customizing settings and managing user permissions.
• Lead the development and implementation of technical services for the unit and in collaboration with the third-party vendor.
• Lead department implementation, integration, and maintenance of applications.
• Conduct data analysis to recognize patterns and identify performance improvement opportunities.
• Develop detailed documentation and training materials to facilitate ongoing use and maintenance of the software.
• Provide analysis to identify critical issues/questions around key performance metrics.
• Understand business requirements and the technical deployment, configuration, and integration of solutions in the department.
• Oversee a third-party position that supports student financial accounts with external sponsors.
• Invoice and track payments from third-party sponsors, including employers and military branches.
• Reconcile outstanding payments and resolve complex billing issues, liaising with third-party agencies.
• Maintain an organized billing system for third-party payments and provide customer service to students and sponsors.

Supervise the Electronic Services Team

• Lead and prioritize team tasks, ensuring work is distributed efficiently.
• Handle escalated communications from internal stakeholders and students.
• Train staff, set performance expectations, and conduct performance evaluations.
• Contribute to employment decisions, including recruitment, compensation, and staff development.
• Analyze student accounts to troubleshoot issues.

Responsible for maintaining the website of the Bursar's Office, including the Tuition and Fees Calculator for the University of Arizona

• Gather and analyze information from different stakeholders to implement for tuition.
• Review and incorporate ABOR policies into the university's tuition structure.
• Manage the planning for and maintaining the Tuition Calculator, ensuring data and implementation accuracy and up-to-date information.
• Collaborate with university departments and external agencies for tuition rate information.
• Test the accuracy of tuition data in the system each semester, with advanced Excel skills required.

Provide Customer Service to Students, Parents, and Departments

• Address tuition, fees, and Bursar-related inquiries from students, parents, and departments.
• Respond to all email communications within 24 hours, especially during peak periods.
• Provide assistance during two weekends per year (January and August).
• Create, modify and run reports to evaluate and improve organization/planning and management of processes, continuously analyze and identify efficiencies for processes.
• Perform data analysis and create reports using information from various sources and systems.
• Create reports in Analytics and PeopleSoft.

Knowledge, Skills and Abilities:

• Ability to analyze and evaluate data.
• Ability to work independently.
• Strong organizational, critical thinking, and follow-through skills.
• High level of analytical and critical thinking skills.
• Strong experience with creating reports in Excel.
• Excellent written, communication, and documentation skills.
• Strong organizational skills, attention to detail and continuous process improvement mindset.
• Strong work ethic, resilient, collaborative, ability to juggle multiple projects at once and personally committed to achieving success for each one.

• Bachelor's degree or equivalent advanced learning attained through professional level experience required.
• Minimum of 5 years of related work experience or equivalent combination of education and work experience required.

• Experience with pulling and creating reports in Analytics and/or PeopleSoft, and SQL