Member Support Representative (Hybrid)

Georgia United Credit Union
United States, Georgia, Duluth
Mar 21, 2025
Description Receives incoming calls and responds to member questions in a professional manner. Completes all required documentation and reports accurately and promptly. Completes research and resolves documentation errors or discrepancies. Forwards complex issues to a Team Lead or management for review. Provides general information to members on Credit Union policies, procedures and programs. Provides complete and accurate information to members on accounts, payments, interest rates, product options and savings programs. Provides accurate and complete information about Credit Union products and services. Actively and professionally cross sells Credit Union products and services using good telephone interview techniques to build a financial relationship with members in alignment with the Credit Union's business strategies. Performs basic account maintenance functions and automatic transfers for loan payments. Assists in servicing loans by processing such items as payoff, payment inquiries and address changes. Acts as liaison between members and other departments and follows through on resolutions. Promotes and establishes strong, positive and productive working relationships within the organization through commitment to the company's vision statement, core values and business principles. Qualifications Behaviors Detail Oriented - Capable of carrying out a given task with all details necessary to get the task done well Team Player - Works well as a member of a group Dedicated - Devoted to a task or purpose with loyalty or integrity Education High School (required) Experience Computer proficiency with MS Office, including Word, Excel and PowerPoint, Internet, and Email. (preferred) Solid math and basic accounting skills. (preferred) General understanding of financial products and services. (preferred) 2 - 5 years: 2 - 5 years of high volume call center or related experience. (preferred) Skills Customer Service (required) Communication (required) Active Listening (required) Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)