Tech Specialist 2 - San Jose, CA (Hybrid)

We're seeking people driven to excellence and inspired to have a meaningful impact powering, automating, integrating, and securing the world's most critical infrastructure and facilities. This translates into fulfilling opportunities for employees driven to excel in a meaningful career. As an employee at M.C. Dean, you will join forces with more than 5,800 professionals who engineer and deploy automated, secure and resilient power and technology systems; and deliver the management platforms essential for long-term system sustainability. Together, we transform the way complex, large-scale systems are designed, delivered, and sustained-enhancing client outcomes, improving lives, and changing the world for the better.

We are seeking a Tech Specialist 2 to join our Security and Electronic Systems (SES) business Unit. As part of (SES) Strategic Business Unit you will be part of a team that designs, engineers, integrates, operates and maintains electronic security services inclusive of intrusion detection, access control, biometric authentication, video surveillance, audio visual, it systems, perimeter defense and command and control systems for federal, local and commercial customers across high-growth markets.

The Tech Specialist 2 will demonstrate the following capabilities:

• Communicate complex technical concepts to both technical and non-technical audiences
• Review existing documentation repository that supports the configuration and troubleshooting of physical security systems and provide updates as needed
• Collaborate with project managers, subject matter experts, and engineers in developing technical documentation to assist with system configuration standards, troubleshooting workflows, and other related policy documentation
• Collaborate with client program managers to make updates to team pages, workflows, and processes
• Collaborate with training specialists, team leads, and other stakeholders to ensure technical documentation is relevant and update to date.
• Create missing documentation as needed to support the clients global security system
• Train system users and other system support personnel as needed
• Develop processes surrounding the management of the clients documentation repository such as change management, formatting, and communication of documentation updates
• Create training documentation on physical security systems as needed to fill knowledge gaps and educate new and existing team members on either existing or new systems being onboarded
• Document tasks, work, and manage projects as it relates to the clients documentation program
• Read and interpret engineering drawings
• Understand SOP and SOW documentation
• Interface with engineering team to ensure design efficiency
• Interface with internal and external customers demonstrating excellent oral and written communication skills
• Conduct research and development of entire systems and analyze all interoperability and constructability scenarios
• Perform all duties with minimal direct supervision

Clearance/Citizen Type: Applicants selected will be subject to a government security investigation and may meet eligibility requirements, including U.S. Citizenship, for access to classified information.

What we offer:

• A collaborative team inspired by the way engineering and innovation enhance customer outcomes, improve lives, and change the world for the better. We are driven by our core values of agility, expertise, and trust.
• An opportunity to lead and build a business with the support of an industry-leading firm that has been in business for 75 years.
• Investment in your skills and expertise through a combination of professional and technical training programs, including leadership training and tuition reimbursement.
• Open and transparent communication with senior leadership as well as local office management.

We offer an excellent benefits package including:

• A competitive salary
• Medical, dental, vision, life, and disability insurance
• Paid time off
• Tuition reimbursement
• 401k Retirement Plan
• Military Reserve pay offset
• Paid maternity leave

Abilities:

• Exposure to computer screens for an extended period of time.
• Sitting for extended periods of time.
• Reach by extending hands or arms in any direction.
• Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.
• Listen to and understand information and ideas presented through spoken words and sentences.
• Communicate information and ideas in speaking so others will understand.
• Read and understand information and ideas presented in writing.
• Apply general rules to specific problems to produce answers that make sense.
• Identify and understand the speech of another person.