Sr. Product Manager, Accessibility
 T-MOBILE USA, Inc. | |
$121,600 - $219,400Corporate Bonus Target: 20%
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life insurance, vision insurance, flexible benefit account, paid time off, paid holidays, tuition assistance, 401(k)
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 United States, Washington, Bellevue | |
| 3625 132nd Ave Se (Show on map) | |
 Mar 22, 2025 | |
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At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees! At T-Mobile we embrace diversity and inclusion-to us it's more than simply being the right thing to do. Our diverse employees (and customers!) help us break down barriers and rewrite the rules. We are looking for highly motivated, customer obsessed and entrepreneurial person to help fulfill our commitment to ensure that all T-Mobile experiences and services are seamless, inclusive, and accessible to employees and customers of all abilities.Are you passionate about being an advocate for inclusion and accessibility in the Digital and consumer space? The Accessibility Resource Center at T-Mobile is looking for a Sr. Accessibility Product Manager that can support our enterprise-wide accessibility program, as well as helping to expand our strategy to new areas that will further our impact across the company and within the broader industry. Job Overview We are a customer-obsessed company, committed to delivering the best experiences for all customers, including those with disabilities. As a Sr. Product Manager Accessibility, you will play a pivotal role in embedding accessibility into T-Mobile's frontline care and retail employee experience, ensuring that customers have accessible avenues to connect and interact with T-Mobile in the way that is most appropriate for their access needs. This role will focus on frontline tools and services so that customers get the support and empowerment they need to seamlessly connect with their world. The goal is to create easy and intuitive experiences, ensuring that accessibility is at the core of our digital products and frontline interactions. Given that this is a new role, success will require experience working with frontline care, frontline retail, frontline operations, product development, communication strategies, and digital accessibility best practices. Job Responsibilities * Partner closely with frontline teams to understand accessibility challenges and identify opportunities for improvement. * Build strong cross-functional relationships across Care and Retail to drive awareness, adoption, and implementation of accessibility initiatives. * Collaborate with strategy, marketing, consumer, product and IT teams to investigate potential enhancements to better support our frontline teas when serving customers with disabilities * Develop and implement a comprehensive digital accessibility strategy across T-Mobile's frontline care and retail experience. * Advocate for inclusive design and accessibility in Go To Market (GTM), ensuring compliance with WCAG, ADA, and other relevant regulations and standards for our product portfolio. * Partner with the user research team to conduct usability testing with individuals with disabilities to inform frontline related accessibility improvements. * Analyze customer feedback, frontline employee insights, and industry trends to continuously optimize accessibility solutions. * Lead accessibility education and training efforts for internal teams to ensure a shared understanding of best practices. * Develop key performance indicators (KPIs) and reporting metrics to track accessibility improvements and impact. Work Experience * 5+ years of experience working with or supporting frontline (retail/customer care/operations) teams. * 5+ years of experience in product management, with a focus on customer experience and accessibility. * Strong experience in accessibility, inclusive design, or working with assistive technologies. * Knowledge of industry accessibility standards, including WCAG, ADA, and Section 508. Knowledge, Skills, and Abilities * Deep understanding of User Experience (UX) and Design Thinking principles. * Experience conducting root cause analysis, customer journey mapping, A/B testing, usability assessments. * Experience in analytics, measurement, and optimization of customer experiences. * Extensive experience with customer research, feedback analysis, and customer success storytelling. * Proven ability to create go-to-market strategies, digital first roadmaps, and product vision that align with accessibility best practices. * Excellent communication and stakeholder management skills to advocate for accessibility across multiple teams. * At least 18 years of age* Legally authorized to work in the United States Travel: Travel Required (Yes/No):Yes DOT Regulated: DOT Regulated Position (Yes/No):No Safety Sensitive Position (Yes/No):No Base Pay Range: $121,600 - $219,400 Corporate Bonus Target: 20% The pay range above is the general base pay range for a successful candidate in the role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, click here.At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com. Never stop growing! | |