Integration Ops Analyst

What you will do
Johnson Controls is hiring! The Senior Integration Operations Analyst is responsible for managing and supporting the integration of various systems and applications within the organization. You will work closely with cross-functional teams to identify integration needs, troubleshoot issues, and optimize processes to ensure seamless data flow between systems.This is a hybrid position that can be based in either Glendale, WI, or Irving, TX.

How you will do it

• Responsible to monitor integration platforms and applications in all environments plus incident resolution with in SLAs.

• Identify, diagnose, and resolve integration-related issues in a timely manner to minimize downtime and impact on business operations.

• Provide technical support to end-users and stakeholders regarding integration processes and related systems.

• Create and update documentation for integration processes, configurations, and troubleshooting procedures.

• Implement bug fixes and minor enhancements for existing integrations, also provide UAT testing and hyper care support.

• Identify opportunities for improving integration processes and implement best practices to enhance efficiency and reliability.

• Create and Manage Ops Monitoring Dashboards and KPIs to ensure application performance and SLAs are met.

• Perform Application upgrades and Manage SSL Certs etc.

• Work with product vendors to troubleshoot platform issues and/or any product bugs.

• Provide training and support to junior resources as applicable.

• Flexible on-call/weekend support rotation as applicable.

What you will need
Required

• Bachelor's degree in Computer Science, Information Technology, or a related field.

• 5+ years of experience in Integration operations and Production support.

• 3+ years of experience with MuleSoft, Oracle Integration Cloud and/or IBM Integration Bus etc.

• Strong Knowledge of Integration Mapping and Data formats like SOAP, XML, JSON and Flat files.

• Experience integrating with ERP systems (e.g., SAP, Salesforce, Oracle)

• Incident and Change Management experience with Service NOW or related

Preferred

• Experience with Splunk or similar platform is a plus

• Experience with CI/CD tools and code repository like GitHub, Azure DevOps

• Understanding Cloud Concepts and Network connectivity.

• Experience with DB SQL queries and Scripting.

• Experience working with Postman and Automating test cases.

• Knowledge of Project and Test Management tools like JIRA, Panaya.