Dispatcher/Planner

Who is Swire Coca-Cola? We are one of the largest bottlers of Coca-Cola and other beverage brands in America. Our 7,200 hardworking and passionate employees produce and distribute more than 50 brands and flavors across 13 states. We have as many careers as we have flavors, and regardless of which role you choose, you have a direct impact on Swire Coca-Cola, our products, and the communities we call home.

Job Details:
Schedule:
Pay:

What does a Dispatcher/Planner do at Swire Coca-Cola?

The Dispatcher/Planner is responsible for efficiently routing reactive service requests and appointments to technicians on a day-to-day basis. The dispatcher will confirm the work requested, gathering all necessary information while communicating with technicians, Field Service Directors and Supervisors in a timely manner.

Job Details:

Schedule- Monday-Friday, 2PM-10PM

Pay- $22/HR

Responsibilities:

• Review all incoming reactive service appointment requests in a timely manner for accurate routing.
• Ensuring all high priority calls are scheduled and dispatched within 30 minutes of receiving.
• Scheduling all other service appointments within 24 hours of receiving.
• Include additional notes/documentation to work orders, emails and advise technicians of updates.
• Ensuring all technicians scheduled have work available and dispatched during their shift.
• Communicating to the appropriate department and team members using multiple resources throughout the day. Including issues relating to incomplete or roll over activity.
• Dispatchers are responsible for technician service routes and call movements.
• Utilizing Optimization while dispatching a technician's route.
• Scheduling routes based on call priority, technician availability, skill set, geographical location of customer, and duration needed for each activity and travel time between work orders.
• Monitoring daily activity 24-hour hold, hold for parts, postponed and on hold activities for next action.
• Answering multiple phone lines (afterhours and weekends if scheduled).
• Creating local work orders for customers via Zoom.
• Escalating and prioritizing urgent calls.

• Monitoring and responding to incoming emails, Teams IM, text and/or calls relating to service support requests.

Requirements:

• High school diploma or GED

• Experience in logistic routing and dispatching.

• Working from the office weekly with occasional days from home.

Swire Coca-Cola is an equal employment opportunity and affirmative action employer that participates in the E-Verify program as required by law. All qualified applicants will receive consideration for employment without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status or other legally protected characteristics.

• Tempe, AZ, USA