Senior Manager, Epic Program

Mass General Brigham (Enterprise Services)
remote work
United States, Massachusetts, Boston
20 Overland Street (Show on map)
Mar 25, 2025
The Opportunity Reporting into the Director, of Clinical Information Services at Dana-Farber Cancer Institute (DFCI) the Epic Program Senior Manager will oversee the support, optimization and inform future transition plans for the full Epic application stack. This dynamic and pivotal role will direct the clinical and revenue cycle aspects of the Epic system, as well as key complementary applications, ensuring seamless integration and functionality to support our mission of providing exceptional patient care and advancing cancer research. Providing oversight to our digital front door product teams, the Senior Manager will lead the vendor selection and platform expansion execution to further optimize and expand the tools across our patient welcome center, clinical, administrative and marketing & communications teams. This role will be instrumental in leading the team through widespread system transition and conversion as well as the decoupling efforts, in collaboration with extensive multi-disciplinary teams and external partners. Key Responsibilities Leadership and Strategy: Provide strategic direction and leadership to the Epic Application Team, aligning IT initiatives with the Institute's clinical and operational goals. Lead the digital front door (Salesforce and other related applications) development and optimization execution Lead efforts to plan and execute new systems and team structures in support of our clinical collaboration and future hospital initiatives. Team Development: Build and mentor a high-performing team, fostering a culture of innovation, collaboration, and continuous improvement. Identify and address skill gaps to ensure the team is equipped to meet current and future challenges. Project Portfolio Management: Oversee the planning, implementation, and optimization of Epic and related applications, ensuring prioritized projects are appropriately resourced, delivered on time, within scope, and budget. Collaborate with cross-functional teams to ensure thoughtful analysis, successful integration and adoption of new technologies. Lead vetting of and prioritization of projects, understand dependencies, and feasibility. Stakeholder Engagement: Serve as a key liaison between IT, clinical, and revenue cycle departments, facilitating effective communication and collaboration. Engage with stakeholders to understand their needs and translate them into actionable IT solutions. Continuous Improvement: Drive continuous improvement initiatives to enhance system performance, user satisfaction, and operational efficiency. Stay abreast of industry trends and best practices to ensure the Institute remains at the forefront of healthcare technology and aid in future-proofing technology in our new hospital efforts. This leadership positions works with senior leadership to establish goals and objectives of a large team, or multiple teams. Essential Functions -Manages the activities of one or more teams of Digital professionals. -Focuses on achieving the deliverables on-time and within budget. -Employs service management and/or project management methodologies to deliver high quality work products. -Attracts, retains and develops high quality staff. -Establishes and maintains a work environment conducive to high performance. -Addresses the training and professional development needs of the staff. -Promotes and encourages a high-quality customer service experience for all customers - internal and external. -Collaborates well with other teams and departments to produce results. -May work with multiple vendors to assure delivery of contracted services and products. -May engage in negotiations with vendors. -Manages several medium to high complexity projects and/or services. Bachelor's Degree Computer Science required or Bachelor's Degree Related Field of Study required MGB can consider experience in lieu of a degree Progressive experience in digital/IT positions within relevant IT discipline. 8-10+ years required and Management/Leadership experience 3-5 years required 8+ years of prior management experience in healthcare or a related field. At least 10 years Healthcare Integration experience required, especially at an academic medical facility or healthcare focused technology company. Experience with system and application integration patterns and processes currently in use at Dana-Farber and Mass General Brigham is highly desirable. Epic experience across multiple modules desired. Proficient with Microsoft tools such as Outlook, Teams, Word, Excel, Powerpoint, Azure Devops, etc. Extensive experience in project management and/or service management methods. Knowledge, Skills and Abilities Customer/Patient Focus: Building strong customer/patient relationships and delivering customer/patient centric solutions. Manage Complexity: Make sense of complex, high quality, and sometimes contradictory information to effectively solve problems. Cultivate Innovation: Create new and better ways for the organization to be successful. Ensure Accountability: Holding self and others accountable to meet commitments. Learning Agility: Actively learn through experimentation when tackling new problems, using both successes and failures as a learning folder. Builds and fosters team skills development and growth M-F Eastern Business hours Hybrid Onsite Flexible required Weekly business needs require in office at MGB local sites, Overland St. Remote work requires compliant, quiet, Secure working station. Mass General Brigham Incorporated is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.