Microservices Operations Software Engineer (Remote)

This is a remote role that may be hired in several markets across the United States.

The Systems Integration Operations team is seeking a Software Engineer to support our API integration application suite and messaging services. We operate in a 24X7 environment providing operations level support to ensuring our ecosystem is resilient, stable, current, and complies with any/all audit requirements. This particular role with have responsibility for ensuring our system upgrades are flawless, providing rotational on-call production support, documentation control and partnering with our analysts during change windows and disaster recovery exercises. Current technical stack consists of Tibco products, enabling our API ecosystem.

This position is responsible for providing advanced technical support to Microservices and middleware systems. Analyzes existing and proposed data processing systems or procedures that improve processing capabilities. Assists the installation of programs and procedures developed in coordination with end user groups. Enhances data processing systems and procedures through system analysis, coding, testing, and other activities that facilitate technical business objectives.

• Application Support - Support multiple microservices applications, Error analysis, root cause analysis and resolutions.

• Data Analysis - Sources, compiles, and interprets data. Performs analysis for accuracy and efficiencies, effectively communicates analysis output.

• System Testing - Thoroughly tests systems to ensure proper installation of new software, system changes, and overall efficiency. Evaluates and conveys testing results. Performs coding and assists in implementing system modifications and enhancements.

• Business Support - Provides technical support by performing coding, ensuring processes run smoothly, and working to continuously improve processing capabilities. Works closely with business units and operation teams to support their business objectives.

• Technical Proficiency - Utilizes knowledge to develop or install appropriate computer software. Serves as a resource on data processing systems and procedures.

• On-call Support - Provides 24/7 on-call support via rotation.

Bachelor's Degree and 2 years of experience in Application software programming OR High School Diploma or GED and 6 years of experience in Application software programming

Preferred Area of Study: Computer Science

Preferred Area of Experience: TIBCO Business Works, TIBCO messaging; License or Certification Type: null Skill(s): Experience with middleware platforms such as TIBCO Business Works; Enterprise Messaging Service; Experience with Groovy Scripts, Jenkins, Puppet and Azure Git or similar code repository system; Experience with Linux Based systems and shell scripting; Experience with Dyna Trace, Splunk or similar logging and observability tools; Experience with ServiceNow or other information technology service ticketing systems, Knowledge of System Life Cycle Development methodology (like Waterfall and Agile), Ability to be on call 24 hours a day, 7 days a week, on a rotating basis

This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants.

The base pay for this position is generally between $82,000 and $120,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.

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Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.