Service Desk Agent

Join us to create change and have an impact in homes around the world.

At Electrolux, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people, and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.

Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute, and grow together.

All about the role:

The Service Desk Agent will have a strong desire to learn about Electrolux and its IT applications, including software provided by IBM, Microsoft, and ServiceNow. As a Service Desk Agent, you will be the first point of contact for our employees, providing technical support and ensuring the smooth operation of our IT systems.

Where you'll be:

This position will be based in the HQ, Charlotte Office, North Carolina.

What you'll do:

• Provide first-level technical support to employees via phone, email, and chat.

• Troubleshoot and resolve IT issues related to software, hardware, and network connectivity.

• Document and track incidents and requests in the ServiceNow ticketing system.

• Escalate complex issues to higher-level support teams as needed.

• Assist with the deployment and maintenance of IT applications and systems.

• Participate in training and development programs to stay current with industry trends and technologies.

Qualifications:

• High school diploma or equivalent; bachelor's degree preferred.

• Previous experience in a service desk or technical support role is a plus.

• Strong knowledge of IT applications, including software provided by IBM, Microsoft, and ServiceNow.

• Excellent communication and interpersonal skills.

• Ability to work independently and as part of a team.

• Strong problem-solving skills and attention to detail.

• Willingness to learn and adapt to new technologies and processes.

Benefits highlights:

• Hybrid work environment (60% work in the office- 40%remote).

• Discounts on our award-winning Electrolux products and services.

• Family-friendly benefits.

• Insurance policy plan.

• Extensive learning opportunities and flexible career path.

Find more on:

Electrolux Group North America: https://www.linkedin.com/company/electrolux/life/northamerica/

Electrolux Group Careers: https://career.electroluxgroup.com/global/en

Electrolux Home Products, Inc. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request through hrsnorthamerica@electrolux.com. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

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