Technical Support Specialist - LKSOM

Grade: T25 - On-Site
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A variety of important factors are reviewed by HR when considering salary, including job duties, the applicant's education and experience, all relevant internal equity considerations, department budget, and funding source.

The Technical Support Specialist provides high-quality computer-related technical support to a wide range of constituents electronically, by phone, or in person. This person will ensure that all calls/requests for assistance received by the Lewis Katz School of Medicine (LKSOM) IT Desktop/AV group are thoroughly tracked and answered. They will ensure that all requests for assistance are being handled as efficiently as possible and know when to escalate urgent issues.

As a member of LKSOM tech they will also be working as a valued part of a team with an outstanding support reputation. This group supports multiple department administration offices, research labs, classrooms, and conference rooms and is responsible for supporting desktops, laptops, mobile devices, printers, and classroom AV technology across multiple buildings on the Temple Health Science campus.

The ideal candidate will have strong Microsoft Windows OS and Apple macOS troubleshooting skills and be familiar with mobile technologies (laptops, tablets, and smartphones). They will be able to provide technical solutions that improve the efficiency of LKSOM support operations. Review documentation for correctness before release to supported university constituents. They will actively participate in the testing and evaluation of software for upcoming new platforms. They have demonstrated the ability to research relevant technologies and offer insight into the possible use of these technologies, showing that they actively stay abreast of IT support challenges and offerings. Performs other duties as assigned.

At Temple, you will find it easy to fit in while staying true to yourself. We value what makes each employee unique and strive to maintain a culture of diversity and inclusion. As an employee, you will enjoy our collaborative team-based culture that values innovation and creativity.

Visit careers.temple.edu/careers-temple to learn more about the benefits of working at Temple University.

Required Education & Experience:
A Bachelor's degree and three years of directly related experience. An equivalent combination of education and experience may be considered.

Required Skills & Abilities:
*Proven outstanding customer service, in-person and telephone skills along with the ability to interact with a diverse group of students, faculty and staff.
*Solid working knowledge of PC and Mac system configuration, troubleshooting and software installation
*Demonstrated ability to interact with all levels of management
*Demonstrated excellent analytical and problem-solving skills along with writing skills.
*Strong familiarity with mobile technology, especially Android and iOS
*Ability to work nights and/or weekends as needed
*Strong working knowledge of Microsoft Office: Word, Excel, PowerPoint, Outlook

Preferred
*Knowledge of higher education environment and applications (such as Canvas, Banner or other applications such as Video Editing software or Adobe Creative Suite) a plus
*Knowledge experience supporting web conferencing/Zoom in classroom or meeting settings a plus

This is an On-Campus position.

Temple University is committed to a policy of equal opportunity for all in every aspect of its operations, including employment, service, and educational programs. The University has pledged not to discriminate on the basis of age, color, disability, marital status, national origin or ethnic origin, race, religion, sex (including pregnancy), sexual orientation, gender identity, genetic information or veteran status.

Compliance Statement: In the performance of their functions as detailed in the position description employees have an obligation to avoid ethical, legal, financial and other conflicts of interest to ensure that their actions and outside activities do not conflict with their primary employment responsibilities at the institution. Employees are also expected to understand and be in compliance with applicable laws, University and employment policies and regulations, including NCAA regulations for areas and departments which their essential functions cause them to interact.

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