Medical Assistant

POSITION SUMMARY:

Under the supervision of the Nurse Manager, provides medical/nursing support functions to provider staff in ambulatory setting. This includes performance of specimen procurement (phlebotomy) and related specialized procedures according to BMC policy and procedures base on standards set by the American Association of Medical Assistants (AAMA).

Position: Medical Assistant,

Department: Digestive Disorder

Schedule: Full Time

ESSENTIAL RESPONSIBILITIES / DUTIES:

Performs duties to assist the clinical staff in safe, efficient delivery of patient care.

1.0 Patient Care Duties.

1.1 Obtains and documents required patient information, including but not limited to: age, weight, address, next of kin, etc.

1.2 Timely notifies clinical staff of any changes or unusual findings relative to patient information and/or unit functioning.

1.3 Assists clinical staff during procedures and exams, including but not limited to: performing room set-ups, assisting patients with preparation steps (e.g., dressing/undressing, etc.), handing of instruments/ supplies, acting as a chaperon, holding or restraining patient, etc.

1.4 Instructs patients/families as directed by clinical staff, including but not limited to: explaining procedures, reinforcing discharge/procedure/instructions, etc.

1.5 Obtains EKG when ordered.

1.6 Performs phlebotomy/obtains specimens as ordered, and prepares blood samples/specimens for ordered tests completing required order forms/labels, and arranging for and/or delivering specimens to appropriate labs/drop off points.

1.7 Reviews charts for accuracy and completeness, including but not limited to obtaining and documents/files, lab/test results, interviews patient, completes pre-procedure/or checklist, retrieves/calls for old records, etc.

1.8 Schedules appointments and/or procedures/surgeries to ensure efficient patient care.

1.9 Transport/escort patients/families as needed to ensure efficient patient care.

1.10 Demonstrates the knowledge and skills necessary to provide care appropriate to the age groups of patients regularly served; notifies clinical staff when patients in age groups not regularly served are present.

1.11 Obtains and documents pulse, respiration, blood pressure, weight and height.

2.0Performs a variety of clerical and support duties to promote/ensure efficient area operations.

2.1 Answers the telephone and patient/visitor inquiries, identifying unit, self and role; responds to caller/patient/visitor needs within the scope of role, or takes and delivers messages in a timely manner; seeks assistance from the clinical staff when appropriate.

2.2 Prepares records for clinic session including re-filing at close of session.

2.3 Obtains and enters charge information.

2.4 Orders, stocks and organizes area equipment, supplies and materials in accordance with budget/par levels.

2.5 Performs related general office duties including but not limited to, taking inventory, picking up and delivering correspondence, photocopying, etc.

2.6 Checks and cleans area equipment including but not limited to, performing safety and quality testing, etc.

2.7 Performs exam/procedure room turnover between patient visits/procedures including but not limited to: cleaning, restocking, etc.

2.8 Identifies emergency/urgent situations and initiates appropriate response actions within the scope of her/his role, including but not limited to, immediately notifying clinical staff of medical emergencies, initiating "CODE" procedures, etc.

2.9 Acts in a manner that protects confidentiality of patient, employee, and hospital information at all times.

3.0Work Rules, Standards, and Competency Compliance: Acts in a manner that supports a positive and collaborative work environment and that is congruent with established standards, policies, procedures and regulations.

3.1 Works cooperatively and constructively with all staff members and takes appropriate steps to effectively resolve interpersonal conflicts seeking assistance from her/his supervisor when needed.

3.2 Seeks out and acts upon constructive feedback regarding daily performance and works toward achieving goals identified during performance evaluations.

3.3 Participates in staff meetings/initiates including appropriate quality improvement and education activities, or if unable to attend non-mandatory activities, accepts responsibility to review meeting minutes and become knowledgeable of issues discussed.

3.4 Complies with established practice standards, policies, procedures, protocols, guidelines, and regulations, e.g., DPH, Joint Commission, fire codes, OSHA, etc.

3.5 Consistently adheres to attendance, safety, and infectious disease control policies/standards, consistently available on the unit.

3.6 Remains knowledgeable and follows appropriate policies, procedures and work rules, including but not limited to, policy regarding hours of work, absenteeism and tardiness.

3.7 Participates in ongoing educational activities to maintain technical competency and update requisite skills in his/her area of responsibilities; maintains required competencies.

3.8 Attends in-services on new equipment, procedures and programs; maintains accurate annual education record.

3.9 Completes annual mandatory educational requirements, e.g., safety regulation and infection control standard review, departmental and unit specific competencies, etc.

3.10 Maintains a presentable appearance in accordance with dress code requirements, including wearing visible hospital I.D. badge that identifies self as a Medical Assistant.

3.11 Assists in orientation of new staff; serves as a resource to float staff.

3.12 Adapts to changing patient and unit needs, including but not limited to, offers assistance to other team members, floating, adjusting assignments, etc.

3.13 Collaborates with charge nurse/nurse manager/supervisor to coordinate break periods with unit activities.

3.14 Delivers care in a non-judgmental, non-discriminatory manner that is sensitive to and demonstrates respect for patient diversity.

3.15 Organizes care to function efficiently, effectively uses hospital resources, i.e., equipment, supplies, personnel, etc., and completes assignments within an appropriate time frame.

JOB REQUIREMENTS

EDUCATION:

Work requires of HS diploma or GED plus at least one of the following:

• Successful completion of a medical assistant program or

• Successful completion of the-second medical-surgical clinical rotation or

Equivalent combination of education and healthcare related work experience.

EXPERIENCE:

• Requires at least two years of previous work experience. Experience in clinical setting is preferred.

KNOWLEDGE AND SKILLS:

• Must pass clinical competency testing.

• Ability to effectively speak, read, and write English.

• Ability to perform basic math and quantitative measurements, e.g. obtains height and weight, measures urine output, etc.

• Excellent customer service skills and ability to communicate in a courteous, pleasant and professional manner with patients, general public, staff members, outside agencies, and all other internal and external contacts.

• Organizational skills to set priorities and efficiently complete assigned work.

• Ability to accurately interpret and utilize basic medical terminology and abbreviations.

• Ability to work independently and to make decisions based on department polices and established procedures..

• Basic computer proficiency inclusive of ability to access, enter, and interpret computerized data/information.

• Must be able to maintain strict protocols of all confidential or sensitive information

Equal Opportunity Employer/Disabled/Veterans