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Customer Success Manager

Staffmark Group
$40.00-$48.00
paid time off, paid holidays
United States, California, San Francisco
Mar 28, 2025
One of the world's largest job and recruiting sites is looking for a Customer Success Manager (CSM) to play a critical role in managing and growing a portfolio of customer accounts by serving as a strategic partner and trusted advisor. With a strong focus on their customers Employer Branding Ads. You would be responsible for delivering a best-in-class customer experience, driving account health, and supporting customers in achieving their talent brand goals. Success in this role is measured by overall account growth and customer retention, including managing campaign performance, uncovering opportunities, and advocating for the customer internally. The ideal candidate is passionate about our customers mission and excels at building relationships, solving problems, and delivering thoughtful, proactive guidance that creates long-term value. This position is a 6+ months assignment with potential for extension and possibility of conversion in the future. This position is remote and operates 8am-5pm M-F. What You'll Do Act as a trusted advisor, inspiring leader, and subject matter expert to customers in relation to the full suite of our customer's products. Produce and conduct Executive Business Reviews, engaging with client counterparts at various levels of the organization as well as potential Agency partners. Supervise, manage and optimize employer content and recruitment advertising campaigns including display advertising and profile branding to ensure consistent product performance and delivery. Partner and work very closely with partners in Sales to define and achieve customers' success criteria, demonstrate return on investment, and ensure customer renewal with our customer's product suite. Act as a liaison between internal teams to ensure customer needs are being met; coordinating amongst implementation, sales, marketing, finance, and product teams. Develop and maintain a deep understanding of customers' business drivers and recruiting goals, and steer program activities to align with those initiatives. Key competencies include: Product delivery and expertise Analytical and problem-solving skills Managing work and collaboration Communication and emotional intelligence What You'll Bring Dedication to add to our customers values and our culture of DEI. Three to Five years of experience in B2B environments with a preference for customer success, account management, sales or consulting background. Previous experience in digital and branding advertising campaigns or online recruiting is highly beneficial. Basic understanding of the recruiting landscape and employer branding a plus. Enthusiasm for online advertising/media, marketing, and/or employer branding space is a must! Experience using Salesforce (or similar CRM. #LI-JC1 #LI-Remote The base pay range above represents the low and high end of the base compensation range we reasonably expect to pay for this position. Actual base compensation will vary and may be above or below the range based on various factors including, but not limited to, geographic location, actual experience, and job performance. This job posting is not a promise of any specific pay for any specific employee. The range listed is just one component of the total compensation package for our employees. Based on the details of your position, we provide a variety of benefits to our employees, including medical, dental, and vision plans, pre-tax savings plans, pre-tax parking and commuter plans, supplemental health and welfare plans, a retirement savings plan, an employee assistance program, pet insurance, and paid holidays. Other rewards may include short-term incentives and paid time off. After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play. About Hunter Hamilton Hunter Hamilton is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Hunter Hamilton is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment. All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.