Client Program Manager

Client Program Manager

Job Location: Remote - US East Coast preferred

Job Term: Full-Time

The Opportunity

Picarro is transforming gas utility operations with innovative solutions for methane emissions management, risk-informed leak management, and network intelligence. As a Client Program Manager in Picarro's Gas Business Unit, you will play a strategic role in driving the successful execution of programs, delivering measurable value to clients, and advancing Picarro's mission to make gas networks safer and more sustainable.

We're looking for a client-focused leader with experience in gas utilities or methane emissions programs. The ideal candidate excels at managing complex programs, aligning solutions with utility priorities, and supporting teams through deployment and adoption. You'll work directly with clients to help them achieve their goals using Picarro's technology.

Roles and Responsibilities

• Manage customer programs from pre-sales, point of sale, and post-sales execution and support. This includes pilots, production rollouts, integration into customer workflows, training, and ongoing engagement to ensure long-term success.
• Align Picarro's technology with utility goals, regulatory requirements, and operational workflows. Facilitate training, onboarding, and adoption.
• Analyze field and operational data, including outputs from Picarro systems, to assess performance, identify risks and opportunities, and drive improvements that increase efficiency and scale across client programs.
• Build strong relationships with utility stakeholders across technical teams and leadership. Lead conversations that connect technical details to business value.
• Provide subject matter expertise on advanced leak detection, methane emissions, pipeline safety, and relevant regulatory and industry developments.
• Collaborate with internal teams to refine offerings and help shape the product roadmap based on client needs and market trends.

What You Bring

• 3+ years of relevant experience, ideally in utility operations, methane-related R&D, or technical roles supporting utility customers. Familiarity with pipeline safety, emissions, and regulatory frameworks.
• Experience in customer-facing roles such as technical sales, pre-sales engineering, business development, or customer implementation programs. Experience leading pilot deployments or field projects is a plus.
• Strong communication skills with the ability to engage both technical teams and leadership.
• Comfort working with field and operational data to support program insights and decision making.
• Familiarity with GIS tools (e.g., ArcGIS, QGIS) and data tools (e.g., Excel, PowerBI, Tableau).
• Bachelor's degree in engineering, science, business, or a related technical field.
• Ability to travel on short notice to client locations.

Our total compensation packages include base salary, bonus eligibility, and equity.