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Digital Intern- Digital Patient Experience Delivery Team

Mass General Brigham (Enterprise Services)
United States, Massachusetts, Somerville
399 Revolution Drive (Show on map)
Apr 01, 2025
Summary Department based internship. Incumbent receives academic credit in accordance with school and internship guidelines. Internship provides hands-on learning experience. Does this position require Patient Care? No Essential Functions -Internship duties are based on department requirements and school course of study. -Detailed description to be provided by host department. The Digital Intern, Digital Patient Experience (DPX) Delivery will report to the Senior Manager, DPX Delivery Projects. This role will work closely with program managers on the team to help implement digital technologies that contribute to improving the digital patient experience and executing the broader organizational strategy. The Digital Intern will learn and use standard methodology, tools, and documentation. Education High School Diploma or Equivalent required Current enrollment in college-level courses required Knowledge, Skills and Abilities - Must be reliable and punctual. - Good time management skills. - Strong oral communication skills. - Ability to take and follow direction. - Willingness to learn. Summary of Responsibilities: The Digital Patient Experience team partners closely with various leaders in the organization to address key patient experience goals, including improving access to care, enabling digital self -service, improving engagement and unifying the overall experience as they enter our healthcare system. The Digital intern will partner with a program manager to assist in current projects underway, including: Attending team meetings and assisting with meeting notes and capturing action items Updating project documentation based on decisions or updates Organizing project folders with updated documentation Helping with project planning as needed Providing input to presentations or status reports as needed The Digital intern will learn about standard project methodologies and processes. The intern will gain a better understanding of some key business processes and workflows in which the technology will impact. There will be many opportunities to collaborate with other Digital teams as well. Schedule requirements: This internship will be June 2nd - August 8th 2025. M-F Hybrid role includes onsite at MGB local sites and Assembly Row. Remote Working days require stable, quiet, secure working area that is HIPAA compliant Onsite events are planned ahead, working days onsite weekly vary for department needs, must be flexible. Physical Requirements Standing Occasionally (3-33%) Walking Occasionally (3-33%) Sitting Constantly (67-100%) Lifting Occasionally (3-33%) 20lbs - 35lbs Carrying Occasionally (3-33%) 20lbs - 35lbs Pushing Rarely (Less than 2%) Pulling Rarely (Less than 2%) Climbing Rarely (Less than 2%) Balancing Occasionally (3-33%) Stooping Occasionally (3-33%) Kneeling Rarely (Less than 2%) Crouching Rarely (Less than 2%) Crawling Rarely (Less than 2%) Reaching Occasionally (3-33%) Gross Manipulation (Handling) Constantly (67-100%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision - Far Constantly (67-100%) Vision - Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%) Mass General Brigham Incorporated is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.