Clerical Assistant 3

Are you ready to take your clerical career to the next level? If so, we invite you to explore the Clerical Assistant 3 position within the Department of Transportation. In this role, you will play a vital part in the Commercial Motor Vehicle (CMV) Apportion Unit, where your strong organizational abilities and meticulous attention to detail will be essential in reviewing and processing title and registration applications for commercial vehicles. Do not miss out on this exciting opportunity, apply today!

In this position, you will handle applications and inquiries received through various channels, including postal service, messenger, legislative, fax, in-person customers, and electronic platforms such as notepads, CMV mail queue, and Outlook. Daily responsibilities encompass a range of commercial motor vehicle transactions, such as titling trucks, suspending or restoring records, and issuing registrations or duplicate credentials. Your tasks will involve reviewing and addressing customer inquiries via telephone, in-person, or written communication, as well as managing a cash drawer and regularly submitting a funds collected report. You will also provide assistance at the customer service counter and be accountable for all unaccounted funds, including cash, credits, debits, and electronic records. Additionally, you will investigate and resolve inquiries or discrepancies, make independent decisions with minimal supervisory oversight, and deliver exceptional customer service and professionalism. You will reference information from various agencies, including the Public Utility, Department of Revenue Fuel Tax, Motor Vehicle Code, Federal Motor Carrier Safety, Internal Revenue Service Heavy Use Tax, International Registration Plan, and Philadelphia Parking Authority to ensure compliance with policies and procedures. Occasionally, you will also support application processes for the PA Fleet Unit.

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment, 80 hours bi-weekly
• Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 30-minute lunch.
• Telework: You will not have the option to telework in this position.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year as a Clerical Assistant 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• One year of moderately complex clerical experience; or
• An equivalent combination of experience and training.

Additional Requirements:

• You must be able to perform essential job functions.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

Telecommunications Relay Service (TRS):

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.