Loan Servicing Representative I

State Department Federal Credit Union
vision insurance, paid time off, paid holidays, tuition reimbursement, 401(k)
United States, Virginia, Alexandria
700 South Washington Street (Show on map)
Apr 03, 2025
Recognized by the city of Alexandria as a Gold Employer, the State Department Federal Credit Union (SDFCU) is dedicated to providing outstanding opportunities and professional development. Headquartered in Alexandria, VA, with assets exceeding $2.9 billion, we understand that our success is driven by our talented team members. At SDFCU, we are committed to attracting and retaining top talent to ensure our continued success. Our tradition of exceptional service extends not only to our members but also to our employees. Through comprehensive internal training and workshops, we nurture professional strengths and provide ample opportunities for career advancement. Are you ready to join our dynamic team? We offer competitive salaries, exceptional health, dental, and vision insurance within the first 30 days of employment, a matched 401(K) plan with up to 4% SDFCU contribution, and much more. Benefits and Perks of SDFCU Include: Diversity and Inclusion: Work in an environment that values and respects all team members Paid Holidays: Enjoy 12 paid holidays a year, including your birthday Flexible Work Options: Potential work-from-home options after the introductory period Generous Paid Time Off: Ample vacation and personal days to maintain a health work-life balance Tuition Reimbursement: Support for your ongoing education and career development Commute/Parking Incentives: Financial incentives for your daily commute Comprehensive Insurance: Access to excellent medical, dental, and vision insurance packages Gym Reimbursement: Stay healthy with our gym membership reimbursement program Team Bonding: Participate in company and team bonding events that foster a collaborative work environment Join us at SDFCU and be part of a team that values excellence, innovation, and professional growth. State Department Federal Credit Union is seeking a Loan Servicing Representative I to join our team. This role is ideal for a detail-oriented professional with experience in loan servicing, mortgage processing, or financial operations. The ideal candidate will have strong customer service skills, a solid understanding of loan documentation and processing, and the ability to manage multiple tasks efficiently in a fast-paced environment. As a Loan Servicing Representative, you will be responsible for handling member inquiries, processing loan payoffs, managing loan files, and ensuring compliance with lending regulations. If you have a keen eye for detail, excellent problem-solving abilities, and a passion for delivering exceptional service, we encourage you to apply! Essential Duties and Responsibilities: Issue Home Equity & First Trust mortgage payoffs requests to attorneys, title insurance companies, and borrowers Handle member inquires via phone, email or postal mail regarding the basic servicing of consumer loans, First Trust mortgages and Home Equity loans to include escrows, automatic payment methods, coupons, payoffs and releases Help maintain loan files for consumer loans to include filing and scanning loan documents into imaging system Process basic aspects of auto loan releases and understand general guidelines for lien perfection Maintain up-to-date knowledge of required documentation for each loan product as they relate to the products offered and administered Create and route requests for loan adjustments, credit bureau reporting and research requests Process phone payments through Authorize.Net or set-up EFT records for one-time only and recurring payments General understanding of Moneyline accounts to include expiration, limits and overdrafts Process indirect loan packages to include scanning, data validation, quality review, CIP, etc. Review loan applications, related documentation, mail, etc. Required Skills and Competencies: Minimum of 2 years of experience handling a large volume of telephone calls required Minimum 3 years of experience in a credit union or banking environment (lending experience preferred) College degree preferred Excellent communication, organizational and time-management skills Ability to exercise sound judgment