Lead Solutions Support Representative

Lead Solutions Support Representative

Contract: 6 months (contract to hire)

Pay: $26.50 hr. to $29.00 hr.

Location: Houston, TX

Shift: Monday-Friday, 8am-5pm

Position Summary:

To direct technical product specification and pricing information to the customer with support from Sales, Production and Engineering departments.

Essential Duties and Responsibilities:

• Establish and sustain direct verbal and written contact with Safety Products customers on such efforts that include technical, commercial, and price-based inquiries and topics.
• Work on budgetary and formal bid requests to determine product specification and bid parameters, qualifications, stipulations, and time frames.
• Fully participate in the project contract process in the CRM, from quoting to sale or loss, by justifying, recording, and monitoring the projects through the issue of quotations, influence of customer decision, order entry, and product order fulfillment and after sales product completion efforts. This includes:

• O Provide customers with "value engineered" alternative products for consideration. These solutions will meet the application needs potentially saving customers in terms of materials costs, delivery, and installation time.
• O Maintain timely and consistent communication with sales personnel regarding the status of pending quotations.
• O Secure needed information from customers, or their designated engineering representatives to accurately complete takeoffs/job bidding/quotations and orders.
• O Collaborate closely with the customer and engineering or Production Departments to ensure continuity of submittal, specification, or code issues.
• O Manage the schedule of tempered water systems (TWS) and ThermaFlow Plus order deliveries with the customers.
• O Work closely with Product Managers, Sales Managers, Marketing associates and customers to keep abreast of changes in pricing, products, and program parameters.
• O Receives, records, and coordinates the response to all customer complaint's regarding the technical products and services as offered through the Customer Feedback Response (CFR) process.
• O Review engineering and architectural "buildouts," potentially using Business Information Modeling (BIM) design tools to offer technical support on catalog of products.

Qualifications:

• Must have mechanical, electrical, or manufacturing technical background, understanding or experience.
• Degree in STEM field strongly preferred. Will consider technical training school diploma or certificate in STEM field in lieu of four-year degree.
• This is an entry level role. A new graduate is ideal. Will consider 2+ years of experience.
• Must be able to work on provided ERP computer programs.
• Experience with Microsoft Office suite, specifically Excel.

• Experience with project estimation is a big plus.

• Ability to solve practical problems and deal with a variety of unknown variables working toward solving issues related to customer demands, complaints, and general needs.
• Ability to understand and calculate figures and total amounts for such issues as discounts, commissions pro-rata, percentages, and sales order dollars.
• Ability to make decisions regarding the handling of customer issues as outlined by company policy.
• Ability to meet deadlines and prioritize workload.
• Candidate should be able to sit, stand, walk, stoop, kneel, crouch or crawl, climb or balance carried loads of ten pounds.
• Close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
• Ability to operate a scanning device, computer, copier, fax machine and telephone, etc.
• Ability to prove technical aptitude (test may be provided).

After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play.

With company roots going back over 30 years, Advantage Technical is an engineering and information technology services company and a national leader in the provision of technical resources today. These services include Staff Augmentation, Direct Placement, Project Resourcing and Outsourcing - delivered from 40 key market locations, by over 3500 specialized contractors, to over 500 clients across North America. Advantage Technical is a Best of Staffing Diamond Award winner for both Clients and Talent. For more information about the industries and services offered by Advantage Technical, please visit AdvantageTechnical.com.

Advantage Technical is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Advantage Technical is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.