Administrative Assistant - Full-Time

Location

Job Description:

The Administrative Assistant provides a "Wow" experience for customers in-person and/or by phone by greeting customers in a friendly and welcoming matter. Responds to customer's request for information, in person or on the phone or refer them to the appropriate person or department. Performs a variety of administrative and clerical tasks.

ESSENTIAL FUNCTIONS:

• Greet customers, act as the point of contact for internal and external clients. Liaise with appropriate department or employee, answers general questions relating to financial institution services or arrange appointments as necessary.

• Keep lobby area neat and orderly. Ensure forms and other display items are stocked and well maintained.

• Open and distribute mail.

• Forward telephone calls to specific individuals and ensure calls are sent to appropriate, person, voicemail or location.

• Prepare correspondence and reports. Copy, file and perform various tasks for office leadership, loan officers and savings staff.

Other:

• Provide a "Wow" customer service experience for team members and customers.

• Develop and maintain productive relationships with team members, leaders, customers, and vendors.

• Prompt and reliable attendance is essential in order to provide expected levels of service.

• Must comply with all Gate City Bank policies, procedures, and applicable laws and regulations.

• Must be detailed-oriented and maintain high degree of accuracy.

• Ability to make decisions in a fast-paced environment.

EDUCATION AND EXPERIENCE:

High school diploma or equivalent; one year of previous customer service and/or related experience preferred.

SCHEDULE:

This position must be able to commit to a 8-5 M-F.

EOE/including Disability/Vets

Member FDIC