EPIC REVENUE CYCLE & BILLING COACH- PB/HB (Remote)

MAKE A DIFFERENCE AT OCHIN

OCHIN is a nonprofit leader in health care innovation and a trusted partner to a growing national provider network, providing the clinical insights and tailored technologies needed to expand patient access, grow and connect care teams, and improve the health of rural and underserved communities.

We are hiring for a number of new positions to meet increasing demand. When you choose to join OCHIN, you have the opportunity to continuously grow your skills and do meaningful work to help fulfill our vision of good health and well-being for everyone.

At OCHIN, we value the unique perspectives and experiences of every individual and work hard to maintain a culture rooted in our values.

Founded in Oregon in 2000, OCHIN employs a growing virtual workforce of more than 1,200 skilled professionals, working remotely across 49 states. We offer a generous compensation package and are committed to supporting our employees' entire well-being by fostering a healthy work-life balance and opportunity for professional advancement. We are curious, collaborative learners who strive to live our values every day. OCHIN is excited to support our continued national expansion and the increasing demand for our innovative tools and services by welcoming new talent to our growing team.

Position Overview

The Epic Revenue Cycle & Billing Coach supports OCHIN members in various areas of optimizing Revenue Cycle and Billing. This role works in partnership with the RC Practice Consultant and Billing Consultant to provide member Revenue Cycle/Billing staff with support to strengthen their Revenue Cycle/Billing operations and metrics. The Revenue Cycle & Billing Coach delivers trainings, technical assistance and collaborates with OCHIN staff and OCHIN members to optimize areas of Revenue Cycle and Billing.

The person in this role will possess a customer-service orientation, with enthusiasm for finding solutions and connecting resources in support of health center goals. They will thrive in a fast-paced environment and excel at finding solutions to complicated questions. Excellent training and meeting-facilitation skills are a must with the ability to build relationships with diverse stakeholders. The Revenue Cycle and Billing Coach will partner with the RC Practice Consultant and Billing Consultant to learn from and leverage their knowledge to connect resources and best practices to all aspects of Revenue Cycle staff.

Essential Functions:

• Prepare pre-consultations reports to identify opportunities for improvements and possible solutions.
• Prepare report in preparation of denial analysis.
• Create work queue matrices.
• Deliver Billing Coaching sessions and Revenue Cycle trainings.
• Prepare post training/consult reports.
• Review RC Scorecard with members.
• Perform Financial Cube reviews with members and internal.
• Assist in the design and delivery of trainings via multiple modalities, including in-person onsite consultations, one-on-one, group setting, virtually, and by phone.
• Serve as a resource for members on key content areas - connecting members with the tools and resources they need to reach their goals.
• Assist in providing technical assistance to members around identified needs.
• Assist in the coordination of member consultations, including planning meeting logistics, communicating with members, preparing content for meetings, and coordinating follow-up.
• Travel may be required to member sites as needed for consultations, assessments, trainings, etc. up to 40%; but most support is done via Zoom or Teams meetings.
• Develop and maintain positive and professional relationships with partners, management, and employees.
• Embody the organization's culture of service by demonstrating exceptional customer service for internal and external customers.
• Proactively manage work and communications to ensure that activities and projects are meeting stakeholder needs and are moving forward as expected.
• Consistently meet or exceed OCHIN's service level expectations (SLEs) with regards to communicating with members and customers.
• Appropriately escalate barriers, risks, and issues in accordance with OCHIN's escalation policy.
• Lead change by modeling behavior and influencing partners.
• Collaborate with internal and/or external partners to ensure effective integration of improvements and to foster organizational learning.
• Partner across teams to make recommendations to update best practice workflows.
• Actively pursue continuous learning and professional growth.
• Other duties as assigned.

• Minimum of 5 years of Revenue Cycle and Billing experience in Ambulatory clinic or Primary Care setting, 10 Years of applicable experience desired.
• Deep understanding of end-to-end Revenue Cycle functions, including registration, charge capture, coding, billing, claims management, and collections.
• Deep understanding of Professional and Hospital Billing workflows and operational interdependencies.
• Strong understanding of key performance indicators (KPIs) for revenue cycle health and ability to analyze and present financial trends, variances, and recommendations.
• Strong knowledge of revenue cycle operations and financial principles, across ambulatory and hospital settings.
• Demonstrated experience translating complex billing and financial data into actionable insights for operations and executive stakeholders.
• Experience conducting revenue cycle assessments, identifying gaps, and implementing performance improvement strategies.
• Excellent communication and facilitation skills, including experience leading in-person and virtual training sessions.
• Experience working with Critical Access Hospitals, Rural Hospitals, and/or Federally Qualified Health Centers is highly desired.
• Experience in PB Claims, HB Claims, Prelude, Cadence, and EpicCare modules is required.
• Experience working in a consultative, member or client-facing environment is highly desirable.
• EPIC Certifications in PB/HB Resolute modules are highly desired.
• Bachelor's degree in Bachelor's degree in healthcare administration, Business, Accounting, or related field desired.

COVID-19 Vaccination Requirement

To keep our colleagues, members, and communities safe, OCHIN requires all employees-including remote employees, contractors, interns, and new hires-to be vaccinated with a COVID-19 vaccine, as supported by state and federal public health officials, as a condition of employment. All new hires are required to provide proof of full vaccination or receive approval for a medical or religious exemption before their hire date.

Work Location and Travel Requirements

OCHIN is a 100% remote organization with no physical corporate office location. Employees work remotely from home and many of our positions also support our member organizations on-site for new software installations. Nationwide travel is determined based on OCHIN business needs. Please inquire during the interview process about travel requirements for this position.

Work from home requirements are:

• Ability to work independently and efficiently from a home office environment.
• High Speed Internet Service.
• It is a requirement that employees work in a distraction free workplace.
• Travel may be required to support our member organizations on-site up to 40% based on business requirements for OCHIN.

We offer a comprehensive range of benefits. See our website for details: https://ochin.org/team/careers/

Equal Opportunity Statement

OCHIN is proud to be an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills for the benefit of our staff, our mission, and the communities we serve.

As an Equal Opportunity and Affirmative Action employer, OCHIN, Inc. does not discriminate on the basis of race, ethnicity, sex, gender identity, sexual orientation, religion, marital or civil union status, age, disability status, veteran status, or any other protected characteristics. All aspects of employment are based on merit, performance, and business needs.

Base Pay Overview

The typical offer range for this role is minimum to midpoint, with the midpoint ($106,170) representing the average pay in a national market scope for this position. Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will consider a wide range of factors directly relevant to this position, including, but not limited to, skills, knowledge, training, responsibility, and experience, as well as internal equity and alignment with market data.

#LI-Remote