Package Recovery Rep

Provide customers and employees information regarding research requests and to differentiate between researchable and non-researchable shipments.

Essential Functions

• In an effective and timely manner, provide customers and employees information regarding research requests, match requests, pulls status, insurance status, etc. and to differentiate between researchable and non-researchable shipments.
• Effectively use the internet and other resources to research shipments.
• Perform other duties as assigned.

Minimum Education

High school diploma or GED.

Minimum Experience

No experience required.

Knowledge, Skills and Abilities

Typing proficiency and general knowledge of computers.

Ability to effectively use scan, trace, tracking, claims, shipping and inventory systems to research and respond to shipment search inquiries.

Good communications (oral and written), human relations and internet skills.

Works well under stress and able to organize, prioritize, and process multiple tasks.

Job Conditions

Ability to work variable shifts and weekends/holidays.

Preferred Qualifications:

Pay Transparency:

Pay:

Additional Details: This position is posted through end of business April 18, 2025.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact recruitmentsupport@fedex.com.

Applicants have rights under Federal Employment Laws:

• Equal Employment Opportunity is the Law
• EEO is the Law Supplement
• Pay Transparency Policy
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / (Spanish)