IT Support Specialist II

The Carl R. Ice College of Engineering is seeking an IT Support Specialist II. The IT Support Specialist II is responsible for providing second-tier technical support and assistance to users within the college/unit. This role involves troubleshooting moderately complex hardware and software issues, providing hardware and/or software recommendations, maintaining IT systems and mentoring junior IT support staff. The incumbent may be tasked with delivering IT training.

Kansas State University offers a comprehensive benefits package that includes health insurance, life insurance, retirement plans, paid time off - vacation, sick, and holidays. To see what benefits are available, please visit: https://www.k-state.edu/hcs/benefits.

This position is on-site.

Minimum Qualifications:

• High school diploma and two years of relevant experience

Preferred Qualifications:

• Associate's degree in Information Technology, Computer Science, or a related field; or equivalent experience.
• Experience in a technical support or IT role, with a proven track record of resolving technical issues.
• Experience with help desk ticketing systems and remote support tools.
• Previous experience in a technical support role or relevant internships is a plus.
• Proficiency in various operating systems (e.g., Windows, macOS) and productivity software (e.g., Microsoft Office).
• Familiarity with networking concepts, security practices, and troubleshooting methodologies.
• Strong analytical and problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills, with a focus on customer service.
• Basic understanding of networking concepts and hardware components.
• Familiarity with help desk ticketing systems and remote support tools.
• Ability to transport up to 50 lbs. on occasion.

Other Requirements:

• Must have a current driver's license.

Sponsorship eligibility:

Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship

Please submit the following documents:

1. Cover letter
2. Resume
3. Three professional references with contact information

Immediately and continues until April 29, 2025.

$20.30 to $23.45 ($42,224 to $48,776 annually)