Director Commercial Operations

Jubilant HollisterStier LLC, a well-established member of the business community in Spokane, Washington, provides a complete range of services to support the pharmaceutical and biopharmaceutical industries. The Allergy business is a worldwide leader in the manufacture of allergenic extracts, targeted primarily at treating allergies and asthma. Jubilant HollisterStier is also a nationally recognized contract manufacturer of sterile injectable vials, and lyophilized products. Jubilant HollisterStier is a proud member of the Jubilant Pharma family.

Our Promise: Caring, Sharing, Growing

We will, with the utmost care for the environment and society, continue to enhance value for our customers and stakeholders by providing innovative products and economically efficient solutions' through growth, cost effectiveness and wise investment of resources.

Job Description:

The Director of Commercial Operations is responsible for driving operational excellence across the commercial organization, ensuring seamless execution of business strategies that support revenue growth and customer satisfaction. This role will optimize processes, enhance data-driven decision-making, and oversee key commercial functions, including sales operations, contract management, pricing strategy, and forecasting. The Director of Commercial Operations will play a critical role in aligning cross-functional teams to support the business objectives of Jubilant HollisterStier's Contract Manufacturing Organization (CMO) division.

• Develop and implement commercial operations strategies that enhance efficiency, scalability, and alignment with overall business goals.
• Lead execution vertical of Commercial Ops (PM and Site Readiness)
• Oversee execution of won RFP's, ensuring accuracy, compliance, and timely execution of agreements with customers and partners.
• Optimize pricing strategies and contract structures to maximize revenue while maintaining competitive positioning.
• Establish and refine commercial performance metrics, reporting tools, and dashboards to track key performance indicators (KPIs).
• Collaborate with finance, sales, and business development teams to ensure accurate revenue projections and strategic planning.
• Drive continuous process improvements in commercial operations, leveraging technology and best practices to enhance efficiency.
• Partner with marketing and sales teams to develop go-to-market strategies that align with customer needs and market trends.
• Ensure seamless integration and management of Customer Relationship Management (CRM) and other commercial technology platforms.
• Support the implementation of a project management system to enhance cross-functional collaboration and execution.
• Drive cross-functional initiatives to enhance customer experience, ensuring high levels of service and responsiveness.
• Lead a high-performing commercial operations team, fostering professional development and engagement.
• Maintain compliance with industry regulations and internal policies related to commercial activities.
• Provide strategic insights and recommendations to senior leadership to drive business growth and operational excellence.

Qualifications:

• Bachelor's in Business or 15 years of experience in lieu of degree
• 10 or more years related experience required
• Managerial Experience required
• Advanced vocational/specialized knowledge required
• Pharmaceutical & FDA Regulated Industry Experience preferred.
• Salesforce or other CRM Experience preferred

Shift: Week days

Compensation & Benefits:

This is an on-site, full-time position located in Spokane, WA.

• Hiring Wage: $161,000 - $276,000 annually depending on experience, with opportunity for growth, promotion and annual raises. See full list of benefits below for our complete compensation package.

Midpoint and above is reserved for employees who have longevity with Jubilant HollisterStier and consistently exhibit outstanding performance over a period of time in the role

• Medical, Dental, Vision, Flexible Spending and Health Savings Accounts
• Life, AD&D, Short and Long Term Disability
• 401(k) with company match
• Generous paid time off plan
• Employee Assistance Program

Optional Benefits:

• Voluntary Life and AD&D for employee & family
• Supplemental Medical coverage (Critical Illness, Hospital Indemnity and Accident coverages)
• Pet Insurance
• ID Theft Protection
• Perk Spot Discount Program

Unlock your potential with Jubilant HollisterStier! If you're seeking a dynamic and rewarding career, we welcome your application today!

https://jubilantcareer.jubl.com/

*Please click on the Spokane, Wa. Link*

Jubilant HollisterStier is an EEO/AA Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If you require assistance applying for a position, please contact our HR Department at:

Human.Resources@jubl.com